Guest Service Agent

3 weeks ago


Ocala, United States World Equestrian Center Ocala Full time
Guest Service Agents must possess a positive and upbeat personality dedicated to providing exceptional service to our guests. They must excel at multitasking, paying attention to detail, and solving problems to assist both internal and external guests effectively. They strive to achieve the highest levels of guest satisfaction while embodying the World Equestrian Center principles of Quality, Class, and Distinction.

Primary Responsibilities:
  • Assist guests with check-in and check-out processes efficiently and accurately, using their names whenever possible.
  • Verify all postings and charge the guest's credit card accurately during check-out.
  • Oversee reservations by accurately creating, modifying, and canceling them as needed.
  • Pre-block rooms based on reservations and special requests, coordinating with other departments to accommodate guest needs effectively.
  • Handle inquiries, requests, and complaints promptly and professionally, accommodating special requests when possible.
  • Provide information about hotel services, available rooms, rates, amenities, and local attractions.
  • Answer inquiries related to shopping, dining, entertainment, and travel directions.
  • Resolve customer complaints with professionalism and care.
  • Operate phone systems to manage incoming calls, transferring them to the appropriate department or guest room.
  • Oversee guests' communications via Medallia Concierge to ensure a seamless experience.
  • Utilize various computer systems to maintain communication with multiple departments and on-site establishments.
  • Review notes and alerts for guest requests and completed traces.
  • Review guest preference forms and transfer requests or preferences to the PMS (Property Management System).
  • Input service orders for guest amenities, service complaints, and room repairs as necessary.
  • Collect and handle cash payments, ensuring accurate transactions and necessary change.
  • Anticipate guest needs and adapt to a rapidly changing environment.
  • Stay informed about daily events, show times, and hotel happenings to assist guests effectively.
  • Maintain accurate records of guest interactions and transactions for efficient service and follow-up.
  • Ensure that daily checklists are completed to maintain service quality.
  • Follow and adhere to all departmental Standard Operating Procedures (SOPs) to ensure consistent service quality.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

The physical requirements necessary for an associate to successfully perform the essential functions of the position are outlined below. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions of the position.
  • Associates must be able to work on foot for up to 8 hours a day.
  • Associates may have to lift up to 50 pounds.
Qualifications, Education, Experience, Skills and Abilities:

Ideal candidate will have:
  • Excellent verbal and written communication abilities.
  • Demonstrated phone etiquette and customer service skills.
  • Ability to work effectively with co-workers within various departments.
  • Strong prioritization and organizational abilities.
  • Exceptional computer skills with the ability to learn various software programs; knowledge of Opera Cloud,
  • Medallia Concierge, and/or HotSOS is preferred.
  • Previous experience in hotel front desk and hospitality is strongly preferred.
  • Must be available to work weekdays, weekends, holidays (morning, afternoon/weekday (and overnight shifts, if needed).

The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment
  • Guest Service Agent

    4 months ago


    Ocala, United States World Equestrian Center Full time

    Guest Service Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Concierge must have the ability to multi-task, be detail-oriented, and be able to problem solve in o Guest Service, Agent, Hotel, Guest, Service, Associate, Retail

  • Guest Service Agent

    4 months ago


    Ocala, United States World Equestrian Center Ocala Full time

    The World Equestrian Center is seeking a Guest Service Agent to join our Team! The role of the Guest Service Agent is to properly and efficiently check guests into the hotel. Primary Responsibilities: Guest Service Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Concierge...

  • Guest Service Agent

    1 month ago


    Ocala, United States World Equestrian Center Full time

    Assist guests with check-in and check-out processes efficiently and accurately, using their names whenever possible. Verify all postings and charge the guest's credit card accurately during check-out. Oversee reservations by accurately creating, modi Guest Service, Agent, Service, Reservations, Guest, Retail, Associate

  • Guest Service Agent

    4 days ago


    Ocala, Florida, United States World Equestrian Center Ocala Full time

    The World Equestrian Center is seeking a Guest Service Agent to provide exceptional customer service to our guests. The ideal candidate will possess a positive and upbeat personality, with the ability to multi-task, be detail-oriented, and problem-solve effectively.Key Responsibilities:Accurately and efficiently check in and out guests using a computer...


  • Ocala, Florida, United States World Equestrian Center Ocala Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the World Equestrian Center Ocala. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-in and Check-out: Assist guests with check-in and...


  • Ocala, Florida, United States World Equestrian Center Full time

    Key ResponsibilitiesAs a Guest Service Agent at World Equestrian Center, you will be responsible for ensuring a seamless and efficient check-in and check-out process for our guests. This includes verifying all postings and accurately charging guests' credit cards during check-out.Additional DutiesAccurately create, modify, and oversee reservations to meet...


  • Ocala, Florida, United States World Equestrian Center Ocala Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at the World Equestrian Center Ocala. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-in...


  • Ocala, Florida, United States World Equestrian Center Ocala Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the World Equestrian Center Ocala. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-in and Check-out: Assist guests with check-in and...


  • Ocala, Florida, United States Columbus Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the World Equestrian Center, managed by Columbus Hospitality Management. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesAssist guests with check-in and...


  • Ocala, Florida, United States Columbus Hospitality Management Full time

    Job Summary:We are seeking a highly skilled Guest Service Agent to join our team at the World Equestrian Center. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests with check-in and check-out processes, using...

  • Guest Service Agent

    1 month ago


    Ocala, United States Columbus Hospitality Management Full time

    Primary Responsibilities: Assist guests with check-in and check-out processes efficiently and accurately, using their names whenever possible. Verify all postings and charge the guest's credit card accurately during check-out. Oversee reservations by accurately creating, modifying, and canceling them as needed. Pre-block rooms based on reservations...


  • Ocala, United States Scott Cameron - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Ocala, United States Wingstop Full time

    Wingstop - 3131 Sw College Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Ocala, Florida, United States Scott Cameron - State Farm Agent Full time

    Job DescriptionState Farm Insurance Agent located in Ocala, FL is seeking a career-oriented professional to join their team. As a State Farm team member for Scott Cameron - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.Key...


  • Ocala, United States Scott Cameron - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Ocala, Florida, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, responsible for delivering exceptional experiences to our guests. Your key responsibilities will include:Key Responsibilities:Act as the ambassador of Wingstop, providing authentic, positive, and genuine interactions with...


  • Ocala, Florida, United States World Equestrian Center Full time

    Key Responsibilities:Efficiently and accurately assist guests with check-in and check-out processes, utilizing their names whenever possible.Verify all postings and charge the guest's credit card accurately during check-out.Oversee reservations by accurately creating, modifying, and managing guest information.Requirements:Excellent communication and...


  • Ocala, Florida, United States Bonnie Wlasiuk - State Farm Agent Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment? If you answered yes to these questions, this role may be the perfect fit for you.As an Insurance Customer Service Representative, you will be responsible for providing prompt, accurate, and friendly customer service. This...


  • Ocala, United States Staff My Agency Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...


  • Ocala, Florida, United States Bonnie Wlasiuk - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Bonnie Wlasiuk - State Farm Agent, you will be responsible for building and developing customer relationships within the community to promote State Farm products including auto, home and life insurance.Key Responsibilities:Use a customer-focused, needs-based review process to educate customers about...