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Collector (Part-Time)

2 months ago

Irving, United States Cottonwood Financial Full time

Job Description:

Are you goal-oriented? Are you a good listener? Does helping people overcome and resolve financial challenges give you a sense of accomplishment? If so, then we have a great customer-service focused opportunity for you with competitive pay, an unlimited monthly bonus potential, and more
Reporting to our Head of Central Collections and Vehicle Remarketing, our Part-time Collectors are part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their consumer loans. This is a great opportunity for a talented person to broaden his/her customer service experience through comprehensive on-the-job training in a fun, leading-edge call center environment. Our Part-Time Collectors are based at our Administrative Office (HQ) in Irving (Las Colinas), Texas. We are an Equal Opportunity Employer.
Key Responsibilities
  • Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customers delinquency
  • Find mutually beneficial payment arrangements that will allow us to retain the customer
  • Sell the customer on the idea of paying off their debt
  • Counsel the customer on how to increase income/decrease expenses
  • Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
Requirements
  • High School Diploma, G.E.D., or equivalent
  • 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
  • 1+ years of experience working in a call center
  • Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
  • Excellent time-management skills
  • Strong attention to detail
  • Must pass a credit and criminal background check
  • Must meet minimum performance and attendance standards
  • Local (Dallas/Fort Worth area) candidates only no relocation
  • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future
Preferred Qualifications
  • 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
  • 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies
  • Familiarity with FDCPA and other collections laws and regulations
Compensation
  • $22.13 per hour starting pay
  • Receive up to an additional 12% increase in pay in your first year through scheduled wage increases
  • Unlimited incentive potential
Benefits
  • Business casual work environment
Training
  • All Collectors go through a comprehensive training program
Work Schedules
Post training, work schedules are generally available in the morning, evening, and on weekends. Part-Time Collectors typically work between 20 and 30 hours per week. Our hours of operation are:
  • Monday thru Friday - 8:00am to 9:00pm
  • Saturday - 9:00am to 4:00pm
  • Sunday - 4:00pm to 9:00pm


About Cottonwood:

Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. With a customer-centric focus, we offer an innovative mix of FinTech and brick-and-mortar financial products and services through our online customer portal, Cashstore.com, as well as through our 230+ retail locations in 3 states, under our Cash Store brand.

We have a healthy balance sheet, are positioned to grow, and have been named multiple times to the Inc. 5000 list of Americas?fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.?

Cottonwood Financial is proud to be an equal opportunity employer.