Member Service Representative

3 months ago

Lone Tree, United States Public Service Credit Union Full time

** Member Service Representative (Call Center / Customer Service)**

**Job Category****:** Communications Center **Requisition Number****:** MEMBE03056 Showing 1 location **Job Details**

**Description**

**Start Here**

Finding a job can be overwhelming plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if youre lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, were dedicated to transforming financial services and that includes recruitment. We arent ashamed to say it. Working here is delightful. Were a family, and the time we spend together is full of support and camaraderie, and its fun. Make no mistake, were serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here.

**Who We Are**

We are Canvas and we are passionate about disrupting the way people experience financial services. Helping you afford life and People before profits arent just advertising taglines for us. Theyre literally words we live by. Shareholder profits dont drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.) Were strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.

**Whats in it for you**

Thats right. This is about you:

Youll be a financial services guru: Youll be a cooperative finance rock star. Well arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many, many career opportunities.

Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses). The starting pay range for this position is $17.03-$19.00 hourly, and final pay rate will be determined based on experience and internal equity factors.

This is a career: The Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.

You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a members day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

**Who You Are**

Here you areor who we think you are, or who you really want to be:

You are AUTHENTIC and passionate about helping others.

You ENJOY LEARNING and want a careernot just a paycheck.

You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.

Youre COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.

Youve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.

You hold an informal or formal LEADERSHIP position at your current workplace.

You EMBRACE CHANGE and seek new ways to serve our members and the community.

You WORK WELL WITH OTHERS, even when things dont go as planned.

You are INNOVATIVE and thrive on challenges.

You BELIEVE you can change the world for people and are making it happen

* Must be bondable through CUNA Mutual (this complex-soundin phrase means we can insure you while you work with us).

* Canvas Credit Union loves nothing more than to wholeheartedly serve our members. We hold our Canvas family to wonderfully high standards. Each potential family member needs to easily pass a pre-employment drug test and a thorough background review (criminal, employment, address, Social Security Number, Motor Vehicle Records, global sanctions, sex offender, and credit).

* You are more than your credit score Here at Canvas, we only focus on your payment history to make sure you live the financially-fit life day-to-day.

We know you might not have every qualification weve listed. Passion and potential matter here. If you know youre right for the position, let us know. Were good at spotting talent.

**What You Will Do**

Youll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and heres what we expect of you:

LEARN about our members and hear them and understand their situations.

EDUCATE our members on the ways we can help them afford life.

PROVIDE meaningful, careful, focused and ethical product solutions.

PROCESS transactions like transfers and payments with courtesy and consummate professionalism.

PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.

GROW with us by immersing in financial industry trends, products, services and technological advances.

SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.

STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

**Other Important Information**

Youll be asked to work a flexible schedule Monday thru Saturday 40 hours per week. Youll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding nobody can do that on one leg.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time.

*Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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