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Client Services Consultant II

4 months ago

Houston, United States MetLife Full time

Role Value Proposition:

Delivers exceptional customer service to large group benefits clients. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services.

Key Responsibilities:

Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

Participates in client account audits and strategic planning process.

Partners with financial team in completion of client reports; analyzing results and identifying trends.

Leads and coordinates implementation of the addition of MetLife products on a basis.

Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.

Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

5+ years of relevant experience

Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)

Excellent organizational, interpersonal, and communication skills, both written and verbal

Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

Ability to balance client expectations with MetLife capabilities

Self-motivated to learn more about the business and is proactive in personal development

Preferred:

Knowledge of group benefit products, particularly Life, Disability, Dental, and/or Accident & Health #J-18808-Ljbffr