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Home Lending Loan Servicing Specialist II

2 months ago

Spokane, United States Umpqua Bank Full time
Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

In this role you are responsible for mortgage loan servicing including ongoing customer service, billing, payment processing, account maintenance, and document control. You will work in an environment of high work volumes and established deadlines. You will handle assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD, and Umpqua bank portfolio loans. This role requires knowledge of lending documents, and investor policies and procedures while assisting with assignments that are complex and specialized in nature. You will work independently to determine methods and procedures on new assignments.

  • Collaborates with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
  • Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
  • Researches and interprets complex and sometimes competing business needs and translates into application and operational requirements.
  • Assists with business base development and RFP process (as applicable) during the project initiate phase.
  • Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
  • Supports the development of training, as well as implementation and post-implementation material.
  • Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
  • Takes personal initiative and is a positive example for others to emulate.
  • Embraces our vision to become "Business Bank of Choice."
  • May perform other duties as assigned.
About You:
  • Bachelor's Degree in business, project management, business systems, or equivalent preferred.
  • 4-7 years of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function.
  • Advanced business operations abilities, analytical and problem-solving skills.
  • Advanced data analysis skills including project management and/or operations.
  • Knowledge of banking policies, procedures, practices, and documentation.
  • Advanced knowledge of development concepts and practices, potential applications, and customer requirements.
  • Advanced project management skills.
  • Advanced written and verbal communication and presentation skills.
  • Ability to manage complex projects and vendor relationships.
  • Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives preferred.


Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 to $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.