ITIL Subject Matter Expert

2 weeks ago

Warrendale, United States Visvero Full time
Job Description
  • Provide ITIL subject matter expertise for the firm.
  • Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes.
  • Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned.
  • Lead Implementation of new features and functionality in the service management application
  • Manage the team's work queues to ensure team workload is addressed and completed.
  • Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team.
  • Develop dashboards and metrics to measure delivery of services and process maturity.
  • Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages.
  • Participate in internal user group meetings with business-facing and IT-facing customers.
  • Provide leadership, mentoring, knowledge transfer and guidance to team.
  • Adhere to and recommend improvements to the team's processes and procedures.
  • Assist in developing strategies for Service Management function.
  • Perform other duties, as assigned.
Requirements
  • Bachelor's degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required.
  • Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required.
  • Cherwell experience preferred or any other IT Service Management tool.
  • Knowledgeable in the areas of designated responsibility; ITIL certification preferred.
  • Minimum of 4 years' experience designing, implementing, and supporting business processes required; experience in IT Service Management required.
  • Minimum of 4 years' experience with Microsoft products required.
  • Knowledgeable of project management and SDLC principles.
Benefits
  • Medical Insurance Plans
  • Prescription drug coverage with Home Delivery option
  • Dental Insurance with child orthodontia feature
  • Voluntary Vision Insurance
  • Company matched 401K retirement plan
  • Employee Assistance Plan
  • Life Insurance with AD&D Coverage
  • Long Term Disability Coverage
  • Optional Short Term Disability Coverage
  • Paid Time Off for Holidays, Vacation, Illness
  • Employee Referral Bonuses

  • ITIL Subject Matter Expert

    2 weeks ago

    Warrendale, United States CareerBuilder Full time

    Job Description Provide ITIL subject matter expertise for the firm. Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes. Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned. Lead Implementation...

  • ITIL Services Contractor

    2 weeks ago

    Warrendale, United States HexaQuEST Global, Inc. Full time

    Skills: Bachelor's degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required Cherwell experience preferred or any other IT Service Management tool Knowledgeable in the areas...

  • Sr Product Manager Specialist

    3 hours ago

    Warrendale, United States SAE International Full time

    SAE International | Fullsight Campus Warrendale, PA 15096, USA The Senior Product Manager will apply a strong understanding of markets, mobility technology, content delivery formats and instructional design or the process of software engineering and UI design. Ensures that the voice of the customer, user and professions drive the product visioning, creation,...

  • Data Analyst

    2 weeks ago

    Warrendale, United States CareerBuilder Full time

    Retail Decision Technology Partnering Art & AI to Build a Better World About First Insight First Insight is the global leader in Voice of the Customer/AI retail solutions, transforming concept to conversion decision-making and business performance through actionable consumer insights and AI. Our platform enables retailers and brands to boost revenues and...

  • Governance Compliance Analyst

    2 weeks ago

    Warrendale, United States Fullsight Full time

    JOB SUMMARY The Governance Compliance Analyst will be responsible for assisting the Chief Legal Officer, Global Data Governance Officer, General Counsel and other legal, risk and governance department personnel in analyzing and monitoring corporate, data, data privacy, artificial intelligence (AI), contracting and other governance and policy requirements...

  • Senior Electrical Engineer

    2 weeks ago

    Warrendale, United States CareerBuilder Full time

    Neya is a leader in advanced robotics developing off-road autonomy for both commercial and defense customers.Our deep domain expertise spans semi-autonomy, autonomy, perception, and mission planning; all of which support a wide range of DoD and commercial thrust areas. Our main center of gravity is in the Pittsburgh area. This person should be local to the...