Customer Success Manager
4 months ago
Hello, Client Success Managers My name is Alex and I am the VP of Growth at Tadpull - Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle's NetSuite. We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry, while your empathy and curiosity about helping merchants highlight your ability to connect with both team members and leaders on a profound level, ranging from e-commerce managers to the C-suite. We seek a gritty, detail-oriented, and professionally exceptional colleague to drive our growth and thrive in a flexible, innovative environment that aligns with the values and aspirations of our unique team-first culture. This role is a full-time remote position with occasional in-person meetups and events. Requirements You have a minimum of 3-5 years of client management experience within the e-commerce or digital marketing sector, with proven success managing clients across SEO, paid, and owned media experiences. You have at least 2+ years of experience working in a marketing, AdTech, or e-commerce B2B SaaS business. You have a track record of setting goals and executing them with minimal oversight in a remote setting while managing international teams. You possess experience interacting with C-suite and senior management teams. You have experience with cross-selling or upselling clients on additional services and software offerings. Basic familiarity with Shopify, Klaviyo, Google Analytics, Looker Studio, Meta, and Google ad platforms and the data they produce, and how they fit in the marketing mix. A bachelor's degree in marketing, computer science, economics, mathematics, accounting, or psychology is required. An MBA or MS in a STEM field is preferred. Nice to Haves: Experience with leadership roles in athletic, professional, or student clubs. Examples of side projects that are in the ecommerce or no code/low-code space. Background in competitive activities like sports, athletics, debating, or international chess. Your responsibilities will include (but are not limited to): Managing Clients Day to Day: You support our client's growth and profitability (and thus our own) by managing day-to-day tasks against an overall top-line revenue goal driven with our AI software. This involves executing within online project management systems, listening to client needs, escalating ideas or problems to daily assigned tasks, facilitating meetings, delegating to teams across different cultures, and anticipating client needs. Allocating Resources: With leadership, you help the team onshore and off allocate resources against financial goals and make suggestions for ways AI and delegation can further optimize these goals while freeing up our incredible digital marketers and data scientists to do focused and high-value work. Relentless Ongoing Education: Tadpull is a real-world hands-on MBA experience and rewards those that have this growth mindset and can perform at an exceptional level. You'll have a chance to work alongside and learn from our cofounder who is a professor at Harvard Business School teaching digital marketing and analytics along with a world-class leadership team. You welcome the chance to consistently stay on top of trends, and learn about data and AI and the underpinnings of successful ecommerce businesses. Tech Proficiency: Demonstrate comfort with technology and a solid understanding of general digital marketing channels of SEO, Paid, Owned along with conversion rate optimization with basic analytics. Fluent in emerging trends in ecommerce while leveraging new tools. Identify Expansion Opportunities: Work closely with channel experts to identify and service gaps in execution, leading to larger contract value for Tadpull by running annual and quarterly strategic meetings. You are able to clearly show with data where clients are leaving money on the table through either inefficiencies and sharing best practices. Accounts should naturally progress to upgrades for software and services based on sound business logic and in the process add more to your bonus compensation. Benefits Flexible work options, including remote work. 401K Health, dental, life, disability, and vision insurance. Budget for professional education opportunities. Commission opportunities from upsells. Wellness and cell phone stipends. Access to mentorship with industry leaders and a world-class advisory board who built The Trade Desk from inception to IPO (Market Cap of $40B). Clear career advancement paths for building and leading growth teams. A supportive, inclusive, and diverse work culture driven by data and the scientific method. This Position Is Perfect For You If... You're Client-Oriented and a Problem-Solver. You have a strong focus on building, maintaining, and scaling long-term relationships and are adept at understanding and anticipating client needs. You are skilled in providing tailored solutions, ensuring client satisfaction, and driving mutual success through proactive communication and problem-solving. You love optimizing systems and seeing the results create value for the client, the team, and yourself (in that order). You're Tech-Savvy. You have a keen understanding of the latest technologies and trends and are proficient in leveraging digital tools to enhance productivity and innovation. You are skilled in troubleshooting, adapting to new software quickly, and implementing tech solutions to optimize workflows and drive success. You are an Effective Communicator. You are an efficient communicator with exceptional verbal and written skills, capable of conveying complex information clearly and concisely for clients and both US and offshore teams. Adept at active listening, fostering open dialogue, and ensuring mutual understanding to facilitate effective collaboration and achieve objectives. You have a reputation for great negotiating tactics that leave all parties aware of the constraints and happy with the outcome. What we do: Please check us out to get an understanding of who we are: Tadpull.com Our hiring process is made up of five parts, so please be aware that you will need to dedicate time for a questionnaire, a video, two 1-on-1 interviews, and a test project with a product demo. Thank you for taking the time to consider this position. I look forward to hearing from you soon Jake
-
Customer Success Manager
2 weeks ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...
-
Customer Success Manager
2 months ago
Houston, United States ePlus Technology, inc. Full timeOverview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and...
-
Enterprise Customer Success Manager
1 month ago
Houston, United States Tekmetric Full timeAbout Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation-and above all-a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service...
-
Customer Success Manager
7 days ago
Houston, Texas, United States Innio LLC Full time{"Role Summary": "The Customer Success Manager (CSM) plays a vital role in building strong relationships with channel partners and end-user customers across their assigned region. This position requires a customer-centric approach, with a focus on delivering exceptional service and support to drive business growth and customer satisfaction.", "Key...
-
Senior Customer Success Manager
5 days ago
Houston, Texas, United States Proofpoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Proofpoint. As a key member of our customer success organization, you will be responsible for ensuring that our customers realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.Key...
-
Customer Success Manager
1 month ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
-
Customer Success Manager
2 days ago
Houston, Texas, United States Empower Pharmacy Full timeEmpower Pharmacy: Revolutionizing HealthcareAt Empower Pharmacy, we're committed to providing quality, affordable medication to millions of patients across the nation. As a Customer Success Manager, you'll play a pivotal role in ensuring our provider accounts are well-supported and satisfied, aligning directly with our values of people, service, quality, and...
-
Enterprise Customer Success Manager
2 months ago
Houston, United States Sigma Computing Full timeAbout Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking...
-
Business Development Manager
2 weeks ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, enabling them to get best value from our software and solutions.Key ResponsibilitiesBuild Strong Relationships: Develop and maintain strong, trusted relationships with strategic customers, sales teams, and other...
-
Senior Customer Success Manager
7 days ago
Houston, Texas, United States Proofpoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Proofpoint. As a key member of our customer success organization, you will be responsible for ensuring that our customers realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.Key...
-
Customer Success Manager
3 weeks ago
Houston, United States Enverus Full timeEnverus is the leading energy Saas company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus innovative technologies drive production and investment stra Manager, Customer, Relationship, Project Management, Business Services
-
Customer Success Specialist
1 week ago
Houston, United States PCS Software Full timeJob Type Full-time Description About PCS: PCS is providing leading technology in the Trucking and Logistics Industry. We are dedicated to driving the success of our customers through innovative Transportation Management System (TMS) solutions. The PCS Customer Success Specialist will be the main point of contact assigned to new customers during their...
-
Houston, Texas, United States Microsoft Corporation Full timeAre you passionate about technology and dedicated to ensuring customer success? As a pivotal member of our team, you will engage with our strategic enterprise clients, guiding them to maximize their investment in Microsoft’s cloud offerings. Role Overview: In the capacity of an Account Manager for Customer Success, you will serve as the primary liaison for...
-
Customer Success Associate
3 months ago
Houston, United States UpTroop Pvt. Ltd Full timeAt the forefront of workplace transformation, UpTroop converts process documents, training materials, and evolving standard operating procedures into role-specific interactive skilling modules. Our modules—comprising interactive videos, case studies, quizzes, and application nudges —are crafted using a blend of Artificial Intelligence (AI) and Human...
-
Customer Success Specialist
3 weeks ago
Houston, Texas, United States Leslie Bourgeois - State Farm Agent Full timeJob OverviewBenefits:Performance-based bonusesAttractive salary packageFlexible working hoursCareer advancement opportunitiesPaid leaveROLE SUMMARY:As a Client Relations Manager at Leslie Bourgeois - State Farm Agent, you play a crucial role in ensuring the smooth operation of our agency and the satisfaction of our clients. Your primary focus is to foster...
-
Customer Success Manager
6 days ago
Houston, United States Empower Pharmacy Full timePosition Summary: The Customer Success Manager at Empower Pharmacy is a pivotal role that ensures our provider accounts are well-supported and satisfied, aligning directly with our values of people, service, quality, and innovation. This position is essential for maintaining strong, long-lasting relationships with our customers, providing them with the...
-
Customer Success Representative
4 weeks ago
Houston, United States Houston Consumer Connect Full time $45,000 - $56,000Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
-
Customer Success Representative
2 months ago
Houston, United States Houston Consumer Connect Full timeJob DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
-
Customer Success Representative
3 weeks ago
Houston, United States Houston Consumer Connect Full time $45,000 - $56,000Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
-
VP, Customer Success Leader
6 days ago
Houston, Texas, United States Kuraray America , Inc. Full time{"title": "Customer Success Manager", "subtitle": "Lead a team that supports a portfolio of enterprise, commercial and midmarket customers", "content": "We are seeking a highly skilled Customer Success Manager to lead a team that supports a portfolio of enterprise, commercial and midmarket customers. As a key member of our customer success team, you will be...
