![Signature Health](https://media.trabajo.org/img/noimg.jpg)
Patient Services Representative
1 month ago
Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.
Our core values are the foundation of who we are:
- People Firstmindset where we honor our colleagues and patients
- Striving for Excellencein our work each day
- Can Doapproach where we roll up our sleeves in response to opportunities and challenges
Full Time:
- Medical, Dental, Vision
- Robust earned paid time off program (PTO)
- 401k match
- Various Life Insurance Options
- Short- and Long-Term Disability (Not applicable for school-based employees)
- Federal Loan Forgiveness Program (available on eligible on roles)
- HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)
- Tuition & Professional Development Assistance
SCOPE OF ROLE
Reporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling.
HOW YOU'LL SUCCEED:
- Demonstrate a friendly, courteous and welcoming first impression to patients and their families.
- Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
- Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
- Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
- Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues.
- Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed.
- Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
- Provide administrative support to the office including scanning, faxing and mailing.
- Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.
- Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.
- Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
- Other duties as assigned.
- High School Diploma or equivalent required.
- 1 year office, customer service, or related experience required. Medical office experience preferred.
- Previous experience in a primary care of behavioral health setting preferred.
- Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
- Experience working with an EHR system required; EPIC experience preferred.
- Demonstrated proficiency with Microsoft Office, Word, and Excel.
- Work is normally performed in a typical interior/office/clinical work environment.
- While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
- Requires periods of sitting, standing, telephone, and computer work.
- Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
- Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
- Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
- Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
- Possible exposure to blood borne pathogens while performing job duties.
- Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
- Sufficient dexterity to operate a PC and other office equipment.
This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Patient Service Representative
4 weeks ago
Willoughby, United States University Hospitals Full timeWhat You Will Do. Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs Patient, Representative, Service, Customer Service, Retail
-
Patient Services Representative
4 weeks ago
Willoughby, United States CareerBuilder Full timePatient Services Representative Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. Our core values...
-
Patient Services Representative
1 month ago
Willoughby, United States Signature Health Full timePatient Services Representative Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. Our core...
-
Patient Services Representative
2 weeks ago
Willoughby, Ohio, United States Signature Health Full timePatient Services RepresentativeAre you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.Our core values...
-
Full Time Patient Service Representative
2 weeks ago
Willoughby, Ohio, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service...
-
Patient Service Representative HHVI Willoughby
3 weeks ago
Willoughby, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
-
Full Time Patient Service Representative
1 month ago
Willoughby, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service...
-
Patient Service Representative HHVI Willoughby
2 weeks ago
Willoughby, Ohio, United States University Hospitals Full timeRole Overview:We are looking for a detail-oriented individual to join our team as a Secretary/Receptionist. In this role, you will be responsible for accurate patient registration, scheduling procedures, processing charges, handling collections, and managing procurement tasks. Your main focus will be on providing excellent customer service to ensure all...
-
Patient Service Representative HHVI Willoughby
3 weeks ago
Willoughby, United States University Hospitals Full timeWhat You Will DoPrimary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.Representatives must use quality customer service techniques to ensure patient needs are met.Maintain professional interpersonal skills with patients, physicians and co-workers.Supports department...
-
Full Time Patient Service Representative
4 weeks ago
Willoughby, United States University Hospitals Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service...
-
Full Time Patient Service Representative
1 month ago
Willoughby, United States University Hospitals Urgent Care by Well Full timeJob DescriptionJob DescriptionWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job...
-
Full Time Patient Service Representative
1 month ago
Willoughby, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service...
-
Full Time Patient Service Representative
4 weeks ago
Willoughby, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 36001 Euclid Avenue, Ste. 5, Willoughby, OH 44094.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service...
-
Patient Service Specialist
3 weeks ago
Willoughby, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
-
Customer Service Representative/Track
3 weeks ago
Willoughby, Ohio, United States Five Star Trucking Full timePosition Summary: Our Customer Service Representatives are responsible for scheduling and tracking all shipment appointments, updating customers on shipment status, answering and resolving any other related issues brought by customers or carriers. Key Duties: Maintain consistent and positive customer service image when interacting with customers Coordinate...
-
Customer Service Representative/Track
4 weeks ago
Willoughby, United States Five Star Trucking Inc Full timeJob DescriptionJob DescriptionDescription:Position Summary: Our Customer Service Representatives are responsible for scheduling and tracking all shipment appointments, updating customers on shipment status, answering and resolving any other related issues brought by customers or carriers.Key Duties:Maintain consistent and positive customer service image when...
-
Guest Services Manager
6 days ago
Willoughby, United States Holden Forests & Gardens Full timeGuest Services Manager Holden Arboretum Full-Time Opportunity: The Guest Experience department seeks a Guest Services Manager to join our team at Holden Forests & Gardens (HF&G).The Guest Services Manager is responsible for providing exceptional customer service in the Holden Arboretum's guest areas, while effectively supervising the Holden Arboretum's team...
-
Service Tech
2 weeks ago
Willoughby, Ohio, United States Carrols Restaurant Group Full timeCarrols Restaurant Group S.O.M.Center Road [Facility Maintenance] As a Service Tech with Carrols Restaurant Group, you'll: Prioritize and complete needed repairs as they occur in a timely fashion; Work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives; Develop a work schedule to minimize the impact on...
-
Patient Registrar Lake SOM
1 month ago
Willoughby, United States University Hospitals Full timeJOB DESCRIPTION & QUALIFICATIONS Description Position Summary Days – Monday-Friday – Some Weekends Location: 5105 SOM Center Rd, Willoughby, 44094 As an essential member of the Revenue Cycle team, Analysts perform, train, and analyze accurate registrations, patient estimates, and point-of-service collections and provide exemplary...
-
Patient Access Specialist Lake West
2 months ago
Willoughby, United States University Hospitals Health System Full timeDescription Evening Shifts Lake West Location Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, and point-of-service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this...