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Customer Contact Rep I, II, or Sr
2 months ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
his position can be filled as a Customer Contact Rep I, II, or Sr based on the candidate's qualifications.
Job Duties/Responsibilities
Provide face to face customer service in the Entergy New Orleans Customer Care Centers.
Responsible for but not limited to initiation of new electric and gas service, discuss and assist customers with credit issues, initiate field actions where necessary, initiate and assist business customers with accounts and independently resolve any and all other types of customer service issues.
Customer Contact Rep must be available for emergency call out during hurricanes or similar emergencies.
Interface with other departments and employees to satisfy customers' needs and complaints while maintaining department's productivity goals.
Must know/learn total operations of Customer Care Center and be extremely flexible.
Additional Qualifications/Responsibilities
Minimum Requirements
Minimum experience required of the position
Desired: 1-4 years relevant work experience.
Minimum knowledge, skills, and abilities required of the position
Desired: Extensive Customer Service experience, proficient in CCS, MyService Console, Salesforce, ASISO, Microsoft Office experience, Technical Desk experience, credit and collection experience, business accounts experience, and other general customer service training.
Excellent oral and written communication skills.
Ability to work well under pressure especially when dealing face to face with difficult customers.
Willingness to work required overtime.
Ability to work well with fellow employees.
Ability to perform independently of direct supervision; decision making ability; empowerment skills.
Must have wide range of knowledge about Company policies and procedures, facilities and equipment.
Customer service experience working with both internal and external customers desired.
Familiar with Customer Information System and/or Agent Information System preferred.
