Front Desk Coordinator

Front Desk Coordinator (Term - Limited) The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together. This position is open only to Colorado state residents. The Office of the Attorney General (OAG) consists of the elected Attorney General, Chief Deputy Attorney General, Associate Chief Deputy Attorney General, Solicitor General, Deputy for Intergovernmental Affairs, Director of Communications, and associated administrative staff. The OAG is responsible for setting legal policy for the Department of Law and for the State of Colorado. The OAG manages the Department of Law through the work of nine operational sections. This is a term-limited position that is expected to last until August 2026 but may be adjusted based on the business needs of the office. This Front Desk Coordinator (Administrative Assistant II) will mainly provide front desk office support at the Wells Fargo Building, also referred to as DOL North. This person will also be responsible for managing mail received via United State Postal Service (USPS), delivery services, and e-filing. Specific responsibilities include: Front Desk Office Support Greet visitors to the Department of Law Answer and direct calls received on the main telephone line Collect call tracking data, such as total number of calls, call types, and other relevant call information Provide timely and professional response to voicemail messages Accept deliveries and service of processes for the Department Document Receiving, Sorting and Distribution Sort and distribute USPS mail and e-filings daily to appropriate sections Oversee mail and e-filing processes Accept and route Service of Process, deliveries and packages for the Department Log in service of process and other documents Miscellaneous Office Duties Support operational functions by assisting with unit and administrative tasks (e.g. make photocopies and produce written documents such as reports, spreadsheets, and other related materials as requested) This recruitment may be used to fill more than one Administrative Assistant II positions in the Administration section. Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. Minimum Qualifications: Two years of administrative assistant or clerical support in a professional office setting as the main function of your job. This experience must include providing front-facing customer service and managing calls. OR A combination of related education and/or relevant experience in administrative assistant or clerical support in a professional office setting as the main function of your job totaling two years. Qualified applicants must have at least one year of administrative assistant/office clerical support experience, which includes providing front-facing customer service and managing calls. Required Competencies: Demonstrated attention to detail to ensure accuracy, thoroughness, and consistency of all work product Strong interpersonal skills and ability to work collaboratively on a team Demonstrated customer service skills and ability to de-escalate situations Time management skills, including the ability to adapt as needed to meet shifting priorities and deadlines Proficiency in MS Office, including Word, Excel, and Outlook Excellent oral and written communication skills Organizational skills, including the ability to plan and prioritize tasks Preferred Qualifications: Experience working with confidential information Experience managing a high volume of calls Experience working for executives, including escorting guests, answering calls, and drafting correspondence Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint) Experience working in a mail room or managing mail distribution Additional experience beyond the two years providing administrative support. Conditions of Employment: Applicants must pass a thorough background investigation prior to appointment. The position will be required to work in the office 5 days per week (Monday -Friday) from 8:00 am - 5:00 pm. Majority of work will be performed at DOL North location (1700 Lincoln Street), however occasionally work will be performed at DOL South location (1300 Broadway). Required Application Materials: A completed State of Colorado Application Current Resume Cover Letter: A detailed cover letter explaining your interest in the position Assessment Information: Colorado Revised Statutes require that all state employees be hired and promoted through comparative analysis of merit and fitness. Upon meeting the minimum qualifications, the next phase of the process is typically a structured application/resume review by a panel of subject matter experts against the job duties and/or preferred qualifications in this job announcement to determine technical competence, depth and breadth of experience and potential job fit. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. The Department of Law is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Julie Christopher at hr@coag.gov. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. 01 Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency? 02 A resume and cover letter are required along with the completed employment application. These documents can be submitted using the "Attach" feature. Please confirm that you have submitted all required documents. If you are qualifying under a degree substitution, you must also include a copy of your transcripts. 03 Please describe your experience providing exceptional customer service and/or managing a high volume of calls in an administrative role. In your response, please include your place of employment. 04 Do you acknowledge this is an in-office Monday through Friday (5 days a week) position? Employer State of Colorado Address Location varies by announcement, Colorado Apply