General Store Clerk

3 months ago

Houghton, United States Forever Resorts Full time

General Store Clerk **General Store Clerk**

* Isle Royale Resorts, L.L.C. - 800 East Lakeshore Drive, Houghton, MI

* Full-time

* Salaried / Hourly: Hourly

* FLSA Type: Seasonal

* Employment Category: Seasonal

**Company Description**

Experience the northwoods at remote Isle Royale National Park, located in northwestern Lake Superior. Accessible only by boat or seaplane, Isle Royale is home to moose, wolves, loons, beaver, fox, and other small mammals and birdlife. Lake Superior and the island's inland lakes offer excellent fishing and photographic sites for viewing pristine forest and waterways. Diving opportunities abound to many shipwrecks of Lake Superior.

Rock Harbor Lodge provides visitors accommodations and we employ team members in our dining room, snack bar, gift shop, dockside store, marina, motor boat, kayak and canoe rentals, guided fishing and sightseeing tours, and other fun and fulfilling positions. Join us for a summer in this unique National Park**Job Description**

The **General Store** **Clerk** provides efficient, professional customer assistance with purchases and ensures the store is always clean and well-stocked.

**ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:**

* Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.

* Provides and ensures all guests receive excellent customer service.

* Uses knowledge of General Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.

* Responds to customer complaints in a professional manner.

* Assists with inventory control, receiving, stocking, and display/presentation of store merchandise; Responsible for cleanliness of the sales floor.

* Follows the proper opening, closing, and security procedures.

* Informs management of unusual circumstances, store issues and needs.

* Ensures the General Store and related facilities remain clean, organized, and stocked.

* Processes and compiles paperwork as required.

* Follows company policies including uniform and grooming standards.

* Performs deep cleaning projects as assigned.

* Knows and follows all company, Environmental, Health, and Safety Management Programs.

* Works extra shifts and hours as required.

* Assists in other departments as needed.

* Other duties as assigned.

**Qualifications**

* Excellent written and verbal communication skills including ability to read, write, speak and understand English.

* Proper and accurate money handling and cash counting skills.

* Ability to learn all company training materials; Knowledge of the surrounding area.

* Ability to work with minimal supervision and be self-motivated.

* Skill in inventory control and awareness of shoplifters.

* Proper and accurate money handling and cash counting skills.

* Ability to operate cash register, credit card machine and POS system accurately and efficiently in a fast-paced environment.

* Extensive knowledge of product information to enhance a professional sales approach.

**PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:**

* Must be able to understand normal conversation and accurately communicate information.

* Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.

* Ability to climb stairs occasionally.

* Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.

* Ability to operate a telephone and a computer.

* Ability to remain seated for extended periods of time.

* Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.

* Manual dexterity to grasp and handle cash, coins, paper, phones, etc.

* Ability to lift and carry up to 50 pounds occasionally.

**EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:**

* High School Diploma, GED, or equivalent, or previous retail, customer service, or related work experience preferred.

* Prior work experience operating a cash register, credit card machine and/or POS system preferred.

**Additional Information**

*Isle Royale Resorts, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.*

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