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Retail Sales Associate

2 months ago

Houghton, Michigan, United States Forever Resorts Full time

Job Summary:

The General Store Clerk provides efficient, professional customer assistance with purchases and ensures the store is always clean and well-stocked.

Key Responsibilities:

  • Greet and assist guests; work sales floor shifts; accurately process guest payments by operating cash register and/or credit card machine.
  • Provide and ensure all guests receive excellent customer service.
  • Use knowledge of General Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.
  • Respond to customer complaints in a professional manner.
  • Assist with inventory control, receiving, stocking, and display/presentation of store merchandise; Responsible for cleanliness of the sales floor.
  • Follow the proper opening, closing, and security procedures.
  • Inform management of unusual circumstances, store issues and needs.
  • Ensure the General Store and related facilities remain clean, organized, and stocked.
  • Process and compile paperwork as required.
  • Follow company policies including uniform and grooming standards.
  • Perform deep cleaning projects as assigned.
  • Know and follow all company, Environmental, Health, and Safety Management Programs.
  • Work extra shifts and hours as required.
  • Assist in other departments as needed.
  • Other duties as assigned.

Requirements:

  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • High school diploma or equivalent required.