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Quality Assurance Manager

4 months ago

Belvidere, United States Dairy Farmers of America Full time

**Position** : Quality Assurance Manager

**Location** : Belvidere, Illinois

**Requisition ID:** : 24959

GENERAL PURPOSE

Manage and lead a team of individuals to ensure effective quality execution, continuous improvement, and regulatory compliance. Provide leadership within the facility to drive positive change through influence and example. In conjunction with plant operations, build and maintain an effective culture of food safety and quality within the facility. Develop and maintain facility systems and processes that ensure finished product is food safe and meets finished product specifications. Function as a highly organized, effective communicator with an inquisitive mind with the capacity to investigate and lead solution-based decision making in the plant.

JOB DUTIES AND RESPONSIBILITIES

Ensure daily plant quality and food safety operations are compliant with DFA policies, procedures and local, state and federal regulations

Maintain audit readiness

Maintain a robust food safety program and subsequent quality program

Escalate non-conformance events to the quality director and plant manager

Oversee plant sanitation to drive a robust sanitation program

Ensure the plant pest control programs are current, followed, and utilized to enable proactive maintenance

Manage the facilitys change control program to enable robust risk assessment and decisions

Ensure compliance to specification, manufacturing instructions and preventive maintenance programs. Partner with operations to ensure preventive maintenance program is robust and adhered to

Collaboratively lead investigations relating to non-conforming events driving to root cause(s) and effective resolution

Manage hold and release programs

Review records on a daily basis to ensure all records are completed as required and review/approval is current for preventive controls, laboratory, sanitation, production and verification checks

Foster a positive and effective work culture with direct reports

Identify and retain highly effective personnel through proper selection, training, and expectations. Develop and grow talent

Track and report on plant quality key performance indicators (KPIs)

Participate in the annual plant budgeting process

Partner with the plant manager on identifying key capital projects that support food safety and quality initiatives

Provide training to the plant personnel concerning food safety, Food Safety Modernization Act (FSMA), and regulatory compliance

Provide quality leadership during unplanned events or emergencies

Provide visible leadership by participating in facility walk throughs and internal audits

Engage and interact with all personnel on a regular basis assisting them with their challenges and questions concerning food safety

Collaborate with R&D during new/reformulated product introduction to ensure compliance with already established specifications and regulatory requirements

Serve as the point of contact for customer related issues, complaints or inquires

Manage plant complaint investigations ensuring a thorough, effective, timely and customer facing response

Monitor compliance to customer expectation and specifications; communicate any issues/concerns

Maintain plant preparedness for customer and regulatory visits

Be responsible for all analytical and micro activities performed at the facility

Oversee the development of laboratory practices to ensure accurate and precise quality control (QC) results

Perform data analysis to identify critical trends or find leading indicators to enable proactive decisions

Coordinate the collection and evaluation of raw materials and finished products

Ensure the Environmental Monitoring Program (EMP) is robust and risk based with a search and destroy mentality applied. Determine root cause of failures and take the appropriate corrective action

Escalate nonconformances to quality director and plant manager in a timely fashion

Coordinate and supervise factory and external lab testing of samples; generate Certificate of Analysis (COAs)

Maintain the quality management system and ensure documents are up to date and comply to the food safety and quality (FSQ) policies and standards

Prepare plant specific work instructions as needed

Ensure SSOP documents are robust and adhere to the sanitation standard

Ensure all forms and work instructions are reviewed, revised, and updated annually

Perform management activities such as administering employee promotions and transfers; conducting ongoing performance conversations; mentoring, training, and coaching employees

Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)

5 to 8 years of quality assurance or related experience in a food, beverage, or similar facility

Demonstrated leadership attributes, team leadership, or supervisory experience; 1+ year of manager experience preferred

Certification and/or License PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

Strong knowledge of both laboratory and plant current good manufacturing practices (cGMPs)

Knowledge of Microsoft Office Suite and company computer systems

Knowledge of principles and practices of supervision, training, and personnel management

Skill in leadership and coaching

Critical thinking, analysis, mathematical calculations, and statistical evaluations

Able to organize and prioritize resources to achieve goals

Able to multi-task; able to keep organized records; able to work with accuracy and attention to detail

Able to translate accounting, financial, and KPI data into plant performance and determine steps to correct and improve

Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences

Able to work in collaboration effectively and foster good teamwork

Able to take appropriate steps to find solutions to complex problems

Able to present options and ideas to current processes or procedures

Able to handle challenging or conflict situations with tact and professionalism

Able to respond courteously and efficiently to inquiries, complaints, and requests

Able to interpret and apply company policies

Able to adapt and manage to change effectively

Must be able to read, write and speak English

An Equal Opportunity Employer