General Manager

5 months ago

Belvidere, United States Applebee's Grill & Bar Full time

It all started in 1980 in Atlanta, Georgia


Bill and TJ Palmer opened the restaurant that would later become Applebee’s. We’ve grown up a lot since then, with almost 2,000 locations in the U.S. and around the world. Here you will always be welcome – for delicious food, in a neighborhood setting, with attentive service, at a great value.


 SPECIFIC FUNCTIONS AND DUTIES 


 1. Manages Restaurant Environment 

  •  Ensures prompt friendly service according to company guidelines. 
  • Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven. 
  • Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Area Director. 
  • Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation. 
  • Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues. 
  • Maintains adequate inventory levels. 
  • Ensures product preparation and presentation uncompromisingly meeting company standards. 
  • Actively participates in the community to increase sales and enhance the awareness of Applebee's. 
  • Implements and executes all incentive contests and educates associates on promotions and new menu offerings. 
  • Effectively oversees/schedules associates to meet sales demands. 
  • Maintains effective safety and security programs according to company policy and government standards. 
  • Promotes and manages restaurant organization, cleanliness, and sanitation. 
  • Institutes preventative maintenance of building and all equipment. Immediately corrects needed repairs. 
  • Advises Area Director of any non-routine situations. 
  • Communicates with other managers daily through management log and shift change meetings. 
  • Completes all other assigned duties and responsibilities. 


 2. Manages Associate Performance 

  • Ensures quality recruitment and referrals of potential management candidates. 
  • Adheres to and promotes A.S.I. training procedures of new managers. 
  • Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy. 
  • Develops an environment of constant development of managers including informal monthly reviews as well as written evaluations every six months to update the managers’ objectives. 
  • Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development. 
  • Ensures correct staffing levels utilizing guidelines for proper selection of associates. 
  • Conducts thorough Selecting Service Performers interviews. 
  • Selects new associates on the basis of competency identification, not need. 
  • Ensures exit interviews on all terminating associates. 
  • Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates. 
  • Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. 
  • Conducts weekly management meetings and quarterly employee meetings. 
  • Ensures compliance with company policies, practices, and procedures. Communicates all changes to all associates. 
  • Ensures timely performance One on Ones with all associates as well as written evaluations every six months. 
  • Acts as coach to all associates. 


3. Maintain Controls 

  • Ensures restaurants administrative and accounting duties are promptly and properly completed. 
  • Maintains and controls the assets of the company. 
  • Assures compliance with local, state, and federal laws, regulations, and guidelines. 
  • Ensures the restaurant is meeting or exceeding operating budgets. 
  • Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing. 
  • Monitors and manages capital expenditures within the restaurant. 
  • Analyzes systems and procedures with the Area Director for continual improvement of earning goals. 
  • Ensures all cash handling procedures are adhered to. 
  • Performs and analyzes weekly food and liquor inventories/costs. 
  • Responsible for preparing, overseeing, and submitting accurate daily, weekly, and monthly paperwork to the Area Director. 


4. Development 

  • Inspires cooperation and teamwork from management and associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement. 
  • Is guest obsessed and promotes the team to be. 
  • Completes all assignments and duties properly and on schedule. 
  • Develops goals and action plans for personal/professional growth. 
  • Provides a role model for managers and associates. 
  • Exhibits a professional image. 


BENEFITS

  • Manager meals - free
  • Closed Christmas and Thanksgiving
  • Health Ins
  • 401K
  • Vacations
  • Personal Days
  • Flexible work schedule
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Short Term Disability
  • Online Universities
  • College Scholarships


Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate. * Must be required to lift objects up to 40 pounds on occasion.

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