Service Banker

2 months ago

Kansas City, United States Country Club Bank Full time

Service Banker

Job Function:

Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified.

Essential Duties and Responsibilities:

  • Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
  • Projects a professional image in dress, manner, communication and focus.
  • Associate may be asked to travel to multiple financial centers within a region(s).
  • Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
  • Process all types of teller transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.
  • Process daily night drop and ATM deposits and balancing under dual control.
  • Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
  • Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position.
  • Handles cash accurately to maintain an acceptable cash difference record.
  • Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
  • Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards.
  • Expected to attend and participate in ongoing training and Financial Center meetings.
  • Other tasks as assigned.
Job Qualifications/ Preferred Skills and Abilities:
  • High School diploma or equivalent required
  • Retail sales/service experience including cash handling, or prior teller experience preferred
  • Professional written and verbal communication skills.
  • Exhibit and maintain high degree of professionalism.
  • Maintain high degree of confidentiality and integrity.
  • Strong time management skills.
  • Attention to detail.
  • Demonstrates computer literacy.
  • Proactive sales and service skills including outbound calls to customers.


Hours:8:30am - 530 pm; Mon. - Fri.; 9:00am - 12:00pm Saturdays. Hours will be set based upon staffing needs of Financial Center. Associate availability should be 8:00am to 6:00pm Mon. - Fri. and 8:15am to 12:15pm Saturdays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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