Customer Service Associate
3 months ago
**Customer Service Associate**
West Covina, CA / Administrative Client Services / Full-time Intercare Therapy, Inc. (ICT) provides evidence-based behavior services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. As an organization, we strive to be:
The employer of choice for all staff, by providing a long-term career opportunity, supportive and collaborative organizational culture, and fulfilling individualized professional experience and development, and The preferred service provider to our clients, families and funding sources, providing high quality clinical care and high?touch customer service.
The Customer Service Associate helps ensure that clients have an engaging experience working with Intercare The Customer Service Associate is responsible for quickly and effectively resolving customer service questions and smoothly managing schedule changes. The Customer Service Associate builds a trusted relationship with staff and client families by serving as the primary point of contact for both staff and families. They provide prompt, compassionate care to support schedule changes, both planned and unexpected, and ensure we can provide 100% of their authorized therapy hours whenever possible. The Customer Service Associate reports to the Client Experience Manager.
***This position requires the candidate be fully vaccinated for COVID-19 pursuant to the California Department of Health guidelines or vaccination requirements set forth by Intercare funding sources.*** **Primary responsibilities**
+ Provides courteous, positive, and professional interactions over phone, email, and text with customers (client families and staff) to help manage their schedules, answer questions, and address issues with timeliness and accuracy
+ Responds to client and staff session rescheduling requests, ensuring the scheduling of makeup sessions and/or alternate coverage
+ Responds quickly to resolve customer service issues and routes outstanding issues to appropriate team (e.g., benefits, billing, IT)
+ Creates Zoom appointments for telehealth sessions
+ Reviews clinician appointment billing data to perform regular quality checks
+ Confirms staff schedules meet labor law requirements (breaks, lunches)
+ Reoccurs client and staff monthly schedules and tries to maximize client authorized hours
+ Adds drive time and administrative appointments as needed to staff schedules
**Required skills and experience**
+ Minimum of two (2) years customer service experience and two (2) years administrative support experience
+ Excellent written and verbal communication skills with a warm and professional phone manner
+ Problem-solving skills and commitment to getting the right results for client families, each time
+ Demonstrated attention to detail and ability to execute on a defined process
+ Strong track record of building relationships
+ Ability to collaborate to deliver an excellent client experience as part of a team
+ Ability to learn and adapt to new technology platforms
+ Dedication to providing great customer service
+ Passion for helping families access autism therapy services
+ Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
+ Bilingual Spanish skills preferred
**If you have a BCBA and have experience in any of the following fields, we encourage you to apply:** Behavior Analyst, Autism, Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA
Intercare Therapy will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer.
-
Cashier - Customer Service Associate
3 weeks ago
West Covina, California, United States Floor & Decor Holdings, Inc. Full timeJob SummaryAs a Cashier at Floor & Decor, you will be the first and final interaction for our customers. You will be responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions, and providing every customer with an exceptional experience. Key...
-
Cashier - Customer Service Associate
5 days ago
West Covina, California, United States Floor & Decor Holdings, Inc. Full timeJob SummaryWe are seeking a skilled Cashier to join our team at Floor & Decor Holdings, Inc. As a Cashier, you will be the first and final interaction for our customers, providing exceptional customer service through greeting, checking out, handling returns, and performing basic cash office functions. Key Responsibilities* Greet every customer in a helpful...
-
Customer Service Lead
2 weeks ago
West Covina, California, United States Burlington Full timeOverviewBurlington is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top...
-
Customer Service Lead
4 weeks ago
West Covina, California, United States Burlington Full timeCustomer Service Lead Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to do the same.Key Responsibilities:Model company core...
-
Customer Service Associate
2 weeks ago
West Point, United States Army & Air Force Exchange Service Full timeResponsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exch Customer Service, Associate, Customer Experience, Service, Retail
-
Retail Sales Associate
2 days ago
West Covina, California, United States Floor & Decor Holdings, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Floor & Decor Holdings, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales environment, and meeting sales goals.Key ResponsibilitiesConnect with...
-
Customer Service Representative
3 weeks ago
West Covina, California, United States Western Fuel Group, Inc. Full timeCustomer Service/Sales AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Associate. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our guests.Key Responsibilities:Greet and create a positive first impression for all...
-
Customer Service Representative
2 weeks ago
West Covina, United States Circle K Full timeCircle K - 201 S Azusa [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative
2 weeks ago
West Covina, California, United States Western Fuel Group, Inc. Full timeJob Title: Customer Service/Sales AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Associate at BLISS Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the overall success of our...
-
Customer Service Representative
4 weeks ago
West Covina, California, United States Intercare Therapy Full timeCustomer Service AssociateAt Intercare Therapy, we are seeking a highly skilled and compassionate Customer Service Associate to join our team. As a key member of our administrative client services team, you will play a vital role in ensuring that our clients have an exceptional experience working with us.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 month ago
West Covina, California, United States Intercare Therapy Full timeCustomer Service AssociateAt Intercare Therapy, we are seeking a highly skilled and compassionate Customer Service Associate to join our team. As a key member of our administrative client services team, you will play a vital role in ensuring that our clients have an exceptional experience working with us.Key Responsibilities:Provide exceptional customer...
-
Customer Service Team Lead
3 days ago
West Covina, California, United States Floor & Decor Full timeCustomer Service SupervisorFloor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:Key Responsibilities:Providing direction and guidance to Customer Service Associates to ensure a high level of customer...
-
Customer Service Associate
5 days ago
Covina, California, United States Circle K Full timeCustomer Service Representative at Circle KAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your key responsibilities will include:Providing prompt and courteous service to customersRinging up sales on the cash register...
-
Customer Service Associate
3 weeks ago
Covina, California, United States Circle K Full timeCircle K - 731 N. Grand Avenue **Job Summary:** As a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. **Key Responsibilities:** * Provide prompt and courteous customer service, resolving customer issues in a professional and...
-
Customer Service Associate
3 days ago
Covina, California, United States Circle K Full timeCircle K Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service and resolve customer issues in a timely and professional manner.Ring up all sales on the cash register accurately and efficiently.Perform multi-function...
-
Retail Sales Associate
6 hours ago
Covina, California, United States Burlington Full timeCustomer Service ExpertAs a Retail Sales Associate at Burlington, you will be the face of our brand, providing world-class service to our customers. You will be responsible for greeting and assisting customers, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.Key Responsibilities:Assist...
-
Sales Associate
7 hours ago
West Covina, California, United States Express Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a seamless shopping experience.Key ResponsibilitiesProvide a great...
-
Customer Service Lead
5 days ago
Covina, California, United States Burlington Full timeCustomer Service LeadAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for inspiring and motivating others? We're seeking a Customer Service Lead to join our team at Burlington Stores, Inc.Key Responsibilities:Model company core values and Our Burlington...
-
Fitness Sales and Service Associate
2 days ago
West Covina, California, United States 24 Hour Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales and Service Associate to join our team at 24 Hour Fitness. As a Sales and Service Associate, you will be responsible for delivering an exceptional sales and service experience to our members and guests. You will be the first point of contact for new members, answering questions,...
-
Customer Service Representative
4 weeks ago
West Covina, California, United States Norm Reeves Auto Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at Norm Reeves Honda of West Covina. As a key member of our team, you will be responsible for providing exceptional guest experiences, answering questions, and offering administrative support to our staff.Key ResponsibilitiesCreate a positive and welcoming...
