Customer Care Consultant

2 months ago

Martinsville, United States Hooker Furniture Corporation Full time

** Customer Care Consultant**

**Job Category****:** Operations/Administration **Requisition Number****:** CUSTO01131 Showing 1 location **Job Details**

**Description**

**Customer Care Consultant:**

**The Company:**

**Hooker Furniture Corporation (HOFT)**, in its 95th year of business, is a designer, marketer and importer of casegoods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.

Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Madison/Mayodan, NC, and Redlands, CA, Hooker Furniture is ranked among the nations largest publicly traded furniture sources. Hooker Furniture also operates multiple showrooms in High Point, N.C. and administrative offices in Vietnam and China.

A Customer Care Consultant is a member of a team located in the Martinsville, VA office. This is a great opportunity to learn about Sam Moore Furniture and engage with team members, sales representatives, and customers

**The Position:**

We are looking for a adaptable and trainable individual who loves working with people to join our customer care team. This individual will:

* Ensure the customers experience is harmonious with our purpose in all aspects of direct customer communication.

* Answer Phones- direct contact with the consumers, customers, and sales reps. (Point of incoming contacts)

* Appropriately respond in a prompt and sympathetic manner to positive and negative interactions.

* Answer emails {status, order changes, cancellations, ordering samples, product questions or product availability)

* Sort and distribute faxes and mail {orders, part orders, inquire, etc.)

* Process parts orders

* Process CTM & CFA request

* Expedited service needs for other team members

* Assist others as time permits

* Cross-train to become a Senior Customer Care Consultant

**Candidates that will be a great fit will have:**

* High school Diploma or equivalent reading, communication, math, and problem-solving skills

* Previous customer service experience is preferred but not required

* Experience working in a team to meet common objectives.

* Job history and experience reflecting dependability and reliability.

* Creative, outside-the-box thinking for problem solving and mutual satisfaction

* Basic computer navigation, excel, outlook, and web browsing.

* Excellent written, communication and interpersonal skills.

* A continuous improvement mindset to implement and assess best practices.

* Paid holidays

* Benefits after 60 days

* Great day shift schedule

* 401k

* The opportunity to earn while you learn We do not offer jobs, We offer careers and a growth path for you so you can earn a paycheck while advancing your skills.

**Shift:** Monday to Friday 8 am - 5 pm.

**Pay: Dependent upon experience**

Apply Today

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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