Front Desk Supervisor

2 months ago


Fort Washington, United States Six Flags Full time

Description

Summary of job:

Responsible for supervising and providing day-to-day operations and work activities of Front Desk staff to ensure professionalism, guest service, and satisfaction. KEY DUTIES AND RESPONSIBILITIES: Ensure all guests are welcomed courteously Schedule team members based on operating needs Increase revenues by promoting in-house and resort-wide services Investigate and resolve guest concerns promptly Update guest reservations and folios as necessary Communicate clearly with team members and guests Maintain cleanliness of the front desk/office Ensure staffing & training plans support the Service Mantra Provide guidance, counseling, and development for the staff Document guest interactions and recovery efforts Multi-task between Front Desk and Call Center Implement emergency response procedures Perform other tasks as assigned ORGANIZATIONAL RELATIONSHIPS : Reports to Manager of Business Operations SKILLS AND QUALIFICATIONS : High school diploma or equivalent Associates degree preferred in hospitality or related field At least six (6) months prior experience in front desk operations preferred Knowledge of OPERA-PMS software Must be able to speak, understand, read and write in English Must be able to be on feet for up to six (6) hours per day Ability to communicate professionally with team members and guests Ability to motivate, develop, train, and direct staff Must be able to work various shifts as needed

#J-18808-Ljbffr



  • Dallas-Fort Worth Metroplex, United States Front Desk Supervisor Full time

    Job summary - • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and...


  • Dallas-Fort Worth Metroplex, United States Overnight Front Desk Agent Full time

    Job summary - • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Essential Duties and Responsibilities – (Key Activities) The following are specific responsibilities and contributions critical to the successful...

  • Front Desk Supervisor

    1 month ago


    Washington, United States Viceroy Hotels & Resorts Full time

    The Front Desk Supervisor manages daily front desk and guest services operations. General Responsibilities Include: -Check list and daily front desk report completion -Check in and check out of guests - PBX operations, -Supervising bell operations, g Front Desk, Supervisor, Operations, Hotel

  • Front Desk Supervisor

    1 month ago


    Washington, United States Viceroy Hotel Group Full time

    Viceroy Washington DC 1430 Rhode Island Ave NW Washington, DC 20005, USA Description Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC. Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the...

  • Supervisor Front Desk

    3 weeks ago


    Washington, United States AvalonBay Communities Full time

    The Role: Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accompl Front Desk, Supervisor, Maintenance Manager, Community Manager, Property Management

  • Front Desk Supervisor

    3 months ago


    Washington, United States Canopy by Hilton Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Supervisor

    2 months ago


    Washington, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front...

  • Supervisor Front Desk

    3 weeks ago


    Washington, United States AvalonBay Communities Full time

    Overview Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an...

  • Front Desk Supervisor

    2 weeks ago


    Washington, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the Front Desk Supervisor, you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Supervisor

    3 months ago


    Washington, United States Canopy by Hilton Washington D.C. The Wharf Full time

    DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...

  • Front Desk Supervisor

    1 month ago


    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Job DescriptionJob DescriptionThe Sheraton Cypress Creek is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest...

  • Front Desk Supervisor

    1 month ago


    Fort Myers, United States Oliver Companies Full time

    Location Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures...

  • Front Desk Supervisor

    2 months ago


    Fort Myers, United States OCI Hospitality Full time

    Location Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures...

  • Front Desk Supervisor

    1 month ago


    Washington, United States AC Hotel Washington DC Convention Center Full time

    OverviewOpportunity:  Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    3 weeks ago


    Fort Pierre, United States My Place Hotels Full time

    My Place Hotel in Sioux Falls, SD is currently seeking an extraordinary leader for the position of Front Desk Supervisor. The Front Desk Supervisor has a wide-range of responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include guest service representatives, lead room attendants, housekeepers, maintenance,...

  • Front Desk Supervisor

    2 months ago


    Fort Payne, United States Holiday Inn Express & Suites Fort Payne Full time

    Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best Care is in the heart of what we do. Job DescriptionThe Front Desk Supervisor is responsible for supervising the guest services team to ensure...

  • Front Desk Supervisor

    2 months ago


    Washington, United States AC Hotel Washington DC Convention Center Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    4 weeks ago


    Washington, United States Courtyard Washington Capitol Hill - Navy Yard Full time

    OverviewOpportunity:  Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    1 month ago


    Washington, United States Hilton Garden Inn Washington DCGeorgetown Full time

    OverviewOpportunity:  Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    3 weeks ago


    Fort Pierre, United States My Place Hotels Full time

    Job DescriptionJob DescriptionMy Place Hotel in Sioux Falls, SD is currently seeking an extraordinary leader for the position of Front Desk Supervisor.The Front Desk Supervisor has a wide-range of responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include guest service representatives, lead room...