Customer Support Representative

3 weeks ago

Hoffman Estates, United States FANUC America Corporation Full time

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America Corporation, we invite you to apply today FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC America is currently searching for a Customer Support Representative in our Parts Sales Department to join our team. The Customer Support Representative will serve customers by providing information about FANUC products and services in a professional, friendly and knowledgeable manner. Accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer’s service expectations. Primary responsibilities will include: + Providing exceptional telephone, email and fax support to internal and external inquiries + Receiving, processing and verifying accuracy of spare parts and repair orders from customers + Generating and supplying quotes + Providing status updates and lead times for parts orders + Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments + Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer’s delivery requirements. + Expediting resolutions of customer’s problems and complaints + Maintaining and updating customer and account information + Filing and data entry + Position may include additional duties as assigned Ideal candidate will have the following experience and education: + High School Diploma or GED Required + Associate's degree or equivalent business experience preferred + Minimum 3 years customer service or call center experience preferred + Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems, and maintain good relations with internal and external customers, both verbally and in writing + Exceptional technology skills, including Microsoft Windows and Microsoft Office Suite, and Internet + Ability to handle and proficiently utilize a number of computer applications simultaneously + Ability to act in a professional manner is essential + Availability to work during Call Center hours- 7 AM to 7 PM with occasional overtime as needed + Technical background preferred + Previous experience using ERP systems; Oracle experience preferred We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: + Medical, Dental & Vision Insurance + 401(k) Retirement Program + Life Insurance + Short-Term & Long-Term Disability Plans + Tuition Reimbursement + Wellness Program + Flexible Spending Accounts + Employee Assistance Program + Flexible Benefit Dollars + Generous Holiday & Vacation Program Sponsorship is not provided for this position. Equal Opportunity Employer, including disabled and veterans.

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