HCS Desktop Support Specialist Senior

3 weeks ago


Raleigh, United States CareerBuilder Full time

/

/ HCS Desktop Support Specialist Senior - IT End User Support

**HCS Desktop Support Specialist Senior - IT End User Support**
Job ID: 13302
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
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**#4 healthcare brand** in the United States overall and the **#2 most trusted** healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team

**Job Description**
**Description**
**This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).**
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Responsibilities:
1. Ensures network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
2. Evaluates products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications and provides recommendations for new equipment.
3. Installs and configures hardware and standard software applications, as well as assists customers and ISD team on complex resolutions.
4. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
5. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.
****Other Information****
Other information:
**Education Requirements:**
? Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
**Licensure/Certification Requirements:**
? No licensure or certification required.
**Professional Experience Requirements:**
? If an Associate's degree: Three (3) years of experience in data processing and hardware/software support.
? If a High School diploma or GED: Seven (7) years of experience in data processing and hardware/software support.
**Knowledge/Skills/and Abilities Requirements:**
? Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
****Job Details****
**Legal Employer:** NCHEALTH
**Entity**: Shared Services
**Organization Unit**: IT End User Support
**Work Type**: Full Time
**Standard Hours Per Week**: 40.00
**Work Schedule**: Day Job
**Location of Job**: US:NC:Morrisville
**Exempt From Overtime**: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.

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