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Admissions Specialist | Contact Center Rep

2 months ago

Wickenburg, United States Meadows Behavioral Healthcare Full time
This is where you change your story

At Meadows we understand that new directions in career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us Come join us in transforming lives

Who are we?

Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 80% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you

Position Summary

The Admissions Specialist coordinates all activities associated with the admission of a prospective program attendee.

Responsibilities

  • Receives and records inquiry calls in a courteous and efficient manner.
  • Collects pertinent patient insurance information, forward for verification and relays insurance information back to caller in a knowledgeable way.
  • Identifies those callers that meet the admission criteria for the program as well as help patients identify an appropriate level of care.
  • Facilities the admission process into the program if the caller meets the admission criteria.
  • Obtains necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
  • Provides callers that do not meet the admission criteria to find alternate treatment options based on their required level of care.
  • Communicates with the patients families information about the facilities and the policies of the Company.
  • Prepares daily reports.

Education, Skills and Experience Requirements:

  • High school diploma or general education diploma (GED) required. Bachelors Degree preferred. College coursework or Addictions Certification desired.
  • 1-2 years of customer service handling high volume incoming calls required.
  • Excellent communication skills
  • Thrives in a dynamic, fast paced environment, with a passion for making a meaningful impact in the lives of others.
  • Respects confidentiality and adheres to HIPAA compliance.
  • Previous experience in a call center environment in admissions, chemical dependency, eating disorders and / or behavioral health preferred.

We are a Drug Free Company. All positions are designated as Safety Sensitive positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.

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