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Senior Customer Success Manager
3 months ago
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly.
Our products (Mekari
Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.
To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.
Job Descriptions:
Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
You will work with your accounts proactively to drive product adoption as well as act as the voice of clients
Proactively spot and correct any issues that could affect customer satisfaction or retention
Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap
Requirements/Qualifications:
5+ years of relevant experience, Accounting/Management/Marketing is background preferable
Prior experience in account management roles in SaaS companies is a plus
You’re driven: No one needs to push you to excel; it’s just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win, so you win
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
Process-driven, empathetic, and a great communicator
Excellent problem-solving abilities and consultative skills
Loves working with clients and thrives on customer satisfaction and loyalty
Ability to work collaboratively with technical and non-technical teams
Outstanding communication and presentation skills; ability to present to C-level executives
Diplomacy, tact, and poise under pressure when working through customer issues
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
What You Will Get:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at
bit.ly/RecruitmentFAQ-Mekari
[ENG] or
bit.ly/RekrutmenMekari-FAQ
[INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon
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