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Customer Service Representative

3 months ago

Little Ferry, United States PARTech Full time

Hi there We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

Position Location: Remote

Pay Band

The hourly rate for this position is $16-17/hr USD per hour commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

Position Description

Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization. Monitoring the notification of Field Service personnel and communicating any issues to CSCC management. Screening and routing of telephone calls from customers and employees, and filing. Logging all customer issues in the Service Management System. Maintaining housekeeping standards. Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments. Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction. Mentoring and training new Customer Service Representatives Help maintain knowledge base.

What We’re Looking For:

Knowledge, Skills, and Experience:

High school diploma or equivalent. One year of call center customer service experience, handling high volume inbound customer calls Advanced typing and basic computer skills. Excellent communication skills. Build relationships. Handle each customer inquiry with Urgency, Tact, and Discretion

As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Shift/ Schedule:

Tuesday- Saturday 2:30pm to 11:00pmET

Must be able to work a variety of shifts, including weekends and holidays

Who We Are

At PAR, we believe we will win or lose, through the culture we build.

Our culture is built on 4 values.

Speed – we are the kind of people who do not wait for the elevator Ownership – we want owners, not renters Focus – success is built from focusing on what matters most Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed

We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.

The hourly rate range for this position is $XX-YY/ hr USD (US) commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact par_leave@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. #J-18808-Ljbffr