Logistics Customer Service Representative

2 weeks ago


Vacaville, United States Automatic Bar Controls Full time

Job Type

Full-time

Description

The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional customer service by providing detailed product and service information via email, as well as resolving any product or service-related issues.

Main Responsibilities

•Resolve shipping and order issues by troubleshooting problems related to shipping routes, delayed items, and rush orders, ensuring timely solutions for customers and suppliers.

•Maintain accurate shipping records, including origin statements, shipping costs, product details, and receipt dates, to ensure proper documentation and traceability.

•Troubleshoot and address operational challenges, collaborating with customer service and order entry teams to resolve routine shipping or customer service issues efficiently.

•Generate and manage shipping labels, ensuring all shipping documentation is complete and accurate for smooth processing.

•Develop expertise in freight and shipping regulations, particularly regarding sea freight, to ensure compliance and optimal shipping practices.

•Coordinate large shipments, scheduling and managing logistics to ensure sufficient storage space and necessary personnel are available for incoming shipments.

•Respond to emails and phone inquiries in a professional, courteous manner, providing clear product and service information while maintaining high standards of customer service.

•Process customer orders, ensuring accurate data entry and timely order fulfillment.

•Open and maintain customer accounts, recording and updating account details to ensure accurate customer records.

•Address product or service complaints, identifying issues, explaining solutions, expediting corrections, and following up to ensure complete customer satisfaction.

•Pack orders efficiently while adhering to departmental schedules and ensuring proper packaging standards.

Requirements

•2+ years of applicable experience in customer service and logistics, with an understanding of supply chain processes.

•Strong organizational and time management skills with the ability to prioritize tasks effectively.

•Proven ability to thrive in a fast-paced environment, maintaining attention to detail and meeting deadlines.

•Proficient in Microsoft Word and Excel, with experience using ERP systems, as well as FedEx Express and UPS online shipping portals.

•High school diploma/GED required, additional certifications in logistics or customer service a plus.

Benefits

•Competitive salary and benefits package

•Health, dental, and vision insurance

•Retirement savings plan

•Paid time off and holidays

Salary Description

$55k - $65k



  • Vacaville, California, United States El Pollo Loco Full time

    Customer Service Representative Job Summary: El Pollo Loco is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first friendly face our guests see, greeting and serving them with a friendly and courteous demeanor. Your responsibilities will include following company food handling and safety...


  • Vacaville, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1000 Aviator Dr, Vacaville, California 95688 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...


  • Vacaville, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1000 Aviator Dr, Vacaville, California 95688 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...


  • Vacaville, California, United States Quick Quack Car Wash Full time

    Job Description:We are seeking a Customer Service Representative to join our team at Quick Quack Car Wash.Key Responsibilities:Greet and serve customers in a friendly and professional manner.Maintain awareness of services provided by Quick Quack Car Wash and explain them to customers.Assist with questions or price discrepancies and ensure accurate...


  • Vacaville, California, United States Penske Logistics Full time

    Penske Logistics is seeking an experienced Diesel Technician/Mechanic to join our team. As a critical member of our roadside assistance team, you will be responsible for providing top-notch service to our customers by diagnosing and repairing various maintenance issues on their trucks in all weather conditions.Key Responsibilities:Respond promptly to road...


  • Vacaville, California, United States The Father's House Full time

    Job DescriptionSummaryThe Logistics Coordinator establishes and maintains a high standard of excellence as a representative of The Father's House. This role involves direct contact with outside donors and the products being given to the storehouse, requiring a friendly and professional demeanor at all times.ResponsibilitiesPerform all Grocery Recovery...


  • Vacaville, California, United States Daniel Fraser - District Office Full time

    At Daniel Fraser - District Office, we prioritize delivering personalized and comprehensive insurance solutions to our clients. As a Customer Service Sales Representative Lead, you will be responsible for assisting clients with their insurance needs, answering inquiries, processing applications, and promoting our products and services.Salary:$Annual Base...


  • Vacaville, California, United States Round Table Pizza Full time

    We are seeking a smiling, energetic and service-minded candidate who wants to be part of our team environment. As a full-time or part-time customer service representative at Round Table Pizza, you will have the opportunity to work in a dynamic team environment where you can grow and develop your skills. You will prepare, package and deliver pizzas and other...


  • Vacaville, California, United States Gap Inc. Full time

    About the PositionWe're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Customer Experience at Gap Inc. In this role, you'll be responsible for delivering exceptional customer service and driving sales through suggestive selling.Main Responsibilities:Engage with customers to understand their needs and...


  • Vacaville, California, United States beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a dedicated and skilled Customer Service Representative to join our team at beBee Professionals in Vacaville, United States.About the Job:This is a customer-facing role that requires exceptional communication skills to provide timely and accurate support via various channels.The ideal candidate will possess...


  • Vacaville, California, United States Pope Packaging USA Full time

    Job OverviewPope Packaging USA is seeking a highly skilled Customer Service Representative to support our sales team in delivering exceptional customer experiences.


  • Vacaville, California, United States NewMark Merrill Full time

    Job Description:We are seeking a highly motivated and customer-focused Customer Service Representative and Ride Operator to join our team at Nut Tree Plaza. As a key member of our operations staff, you will be responsible for providing exceptional customer service, operating rides safely, and ensuring a welcoming experience for all visitors.Key...


  • Vacaville, California, United States Wal-Mart Full time

    Job DescriptionThis role is responsible for providing excellent customer service to members in our retail store. As a Member Specialist, you will be the face of Sam's Club, ensuring that every member has a positive experience when shopping with us.Key Responsibilities:Maintain a clean and organized store environment, including the front-end area and...


  • Vacaville, California, United States KnitWell Group Full time

    Lane Bryant OverviewWe empower women by providing a welcoming environment and championing acceptance of all sizes, shapes, and people. As a Seasonal Sales Associate, you will contribute to our mission by engaging with customers and driving sales. Strong communication skills and ability to work a flexible schedule are essential. Estimated salary: $12-$15 per...


  • Vacaville, United States NewMark Merril Companies Full time

    The Customer Service Representative & Ride Operator at Nut Tree involves providing excellent customer service, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides. This role creates a welcoming and e Customer Service, Operator, Tree, Service, Retail, Property Management, Customer


  • Vacaville, California, United States Travis Credit Union Full time

    Job Title: Financial Services RepresentativeWe are seeking a skilled Financial Services Representative to join our team at Travis Credit Union's Vacaville Corporate Headquarters for a temporary period of 3-6 months. The ideal candidate will possess strong communication skills and be able to deliver exceptional member support.Key Responsibilities:Deliver...


  • Vacaville, California, United States U-Haul Full time

    We are seeking a friendly and motivated Part Time Customer Service Team Member to join our team at U-Haul.About UsU-Haul is a leading provider of moving and storage solutions, committed to delivering exceptional customer service and experiences.SalaryThe estimated annual salary for this position is between $32,000 and $50,000, depending on location and...


  • Vacaville, United States Travis Credit Union Full time

    DescriptionVarying Shifts: Monday-Friday between the hours of 8:00am-7:15pm, Saturdays are required 8:45am-5:15pm 40 hours/ week, w/ 1 weekday off TBD 100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via...


  • Vacaville, United States NewMark Merrill Full time

    The Customer Service Representative & Ride Operator at Nut Tree involves providing excellent customer service, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides. This role creates a welcoming and enjoyable experience for all visitors. This position operates with minimal supervision, requiring a...


  • Vacaville, United States NewMark Merrill Full time

    The Customer Service Representative & Ride Operator at Nut Tree involves providing excellent customer service, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides. This role creates a welcoming and enjoyable experience for all visitors. This position operates with minimal supervision, requiring a...