Leisure and Business Travel Sales Manager

2 weeks ago

Savannah, United States Sage Hospitality Full time

Why us?:

Stationed in the midst of Savannahs historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guests entire stay, and we do so with creative spark and worldly elegance.

Perry Lane Hotel seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

The Perks:

  • Sage hotel & restaurant discounts across the US
  • Marriott discounts
  • Medical, Vision, & Dental Insurance
  • 401K
  • Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview:

The Leisure and Business Travel Sales Manager Sales Manager is responsible for selling the hotel, developing sales contacts and performing sales activities in assigned markets. Sales Managers must spend more than 30% of their time outside directly selling. Must be able to engage customers, analyze their needs, and create tailored proposals. Negotiates and closes sales while achieving sales targets. Effectively communicates internally and externally through various methods and across all departments.

Responsibilities:
  • Conducts sales calls by targeting high revenue potential clients. Develops a successful direct sales program, in accordance with goals established by department budget and marketing plan.
  • Must spend more than 30% of their time outside directly selling
  • Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
  • Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
  • Key Account Management: Maximizes current key accounts by identifying and capturing those that offer revenue growth.
  • Must learn and use reports from Agency and any other systems needed to analyze the market and potential accounts.
  • Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Follows-up on customer inquiries in an efficient and expedient manner.
  • Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
  • Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 80% work time on direct sales efforts. Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
  • Exhibits a positive and involved team attitude.


Qualifications:

Education/Formal Training

Minimum of high school diploma or equivalent.

Experience

Six months minimum in sales, customer service-related position or hotel experience preferred.

Knowledge/Skills

  • Requires knowledge of general sales techniques. Requires yield management experience.
  • Requires highly developed customer service skills.
  • Understand and follow verbal/written instructions.
  • Requires multi-tasking and the ability to work on more than one task at a time.
  • Develop strong internal and customer relationships.
  • Set and manage priorities and plan activities in advance.
  • Solve problems and make sound business decisions.
  • Respond to coaching, feedback and training.
  • Strong and effective sales skills.
  • Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
  • Lifting and carrying of objects, 30-35 pounds
  • Must be able to communicate with other associates and customers.
  • Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.
  • Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training

Environment

General office environment and outside sales. Must have valid drivers license and own reliable transportation to make sales calls. If the candidate is outside the Savannah area, they must be able visit the property at least every other month for up to 3 days and as needed for site visits with clients.

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