Customer Service Rep

2 weeks ago


Baton Rouge, United States eQHealth Solutions Full time

** Customer Service Rep**

**Job Category****:** Customer Support **Requisition Number****:** CUSTO01531 Showing 1 location **Job Details**

**Description**

* Provides courteous and prompt service to all internal and external customers.

* Research provider questions regarding status of reviews/authorizations

* Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.

* Understands when to escalate a call to a supervisor.

* Enters all call data for tracking.

* Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.

* Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.

* Identifies opportunities and recommends methods to improve service and work processes.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Preferred**

High School or better.

**Experience**

**Required**

One to Three years experience in call center setting, healthcare setting preferred.

**Licenses & Certifications**


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