Customer Care Representative

1 month ago

Argyle, United States Tri Pointe Homes Holdings, Inc. Full time

Overview:

Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes Dallas-Fort Worth is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.

Position Highlights: To deliver great customer experiences to homeowners, while following company expectations.

Position Responsibilities:

  • Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text).
  • Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
  • Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details.
  • Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction.
  • Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
  • Perform quality control inspections and homeowner orientation within company guidelines.
  • Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
  • Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
  • Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.
  • Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations.
  • May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers.
  • Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers.
  • Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
  • Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.
  • Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.
  • Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.
  • Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
  • Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.
  • Regularly review Customer Care reports and data to identify and execute areas for improvement.

Position Qualifications:

  • High School diploma or GED required.
  • A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience.
  • A minimum of 1 year of residential, customer care, or construction field experience is preferred, but not mandatory.
  • Must possess a valid Drivers License.

Physical Requirements:

  • Frequent balancing, standing, walking, sitting, listening, and speaking.
  • Extensive driving from location to location.
  • Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our companys strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

  • Roofing Sales Representative

    3 weeks ago

    Argyle, United States Anderson Roofing and Contracting Full time

    Job DescriptionJob DescriptionAbout Us:Anderson Roofing & Contracting, a reputable and award-winning company based in the Dallas/Fort Worth area, is seeking a motivated and dynamic Roofing Sales Representative to join our team. We have been voted Best of Denton County for over 10 years, and we pride ourselves on delivering exceptional roofing services to our...

  • Roofing Sales Representative

    3 weeks ago

    Argyle, United States Anderson Roofing and Contracting Full time

    Job DescriptionJob DescriptionAbout Us:Anderson Roofing & Contracting, a reputable and award-winning company based in the Dallas/Fort Worth area, is seeking a motivated and dynamic Roofing Sales Representative to join our team. We have been voted Best of Denton County for over 10 years, and we pride ourselves on delivering exceptional roofing services to our...

  • Customer Experience Associate

    2 weeks ago

    Argyle, United States Lderach North America Full time

    DescriptionRole Overview Laderach N. America is seeking a PT Customer Experience Associate to support the Customer Relationships Manager in our Office in Dallas, TX. This position will be supporting E-Commerce. An E-commerce and Customer Experience Supervisor is responsible for managing an organization's online sales and marketing channels. You will be...

  • Clinical Director Wound Care

    3 months ago

    Argyle, United States R3 Wound Care & Hyperbarics Full time

    Job DescriptionJob DescriptionAbout R3: R3 Wound Care Hyperbarics (R3) is an innovative, alternative, and patient-centric provider of healthcare services across the Dallas Fort Worth (DFW) metroplex, Houston, and San Antonio. We are entering an exciting phase as a company, with a strategic focus on enhancing the current clinical delivery model and platform,...

  • CUSTOMER SERVICE REP I-Bilingual

    4 weeks ago

    Argyle, United States CosmoProf Full time

    Job Description REMOTE OPPORTUNITY must live within a State and City in Central Time Zone to be eligible. Working hours are Monday-Friday, 9:30-6 p.m. CST. BILINGUAL: Candidates that are fluent in Spanish and Englishable to speak, listen, converse and writeare highly preferred for this role. Essential Function: Employee holds the primary responsibility of...

  • Customer Service Rep08021 250 N US HWY 377 Suite 100

    2 months ago

    Argyle, United States CareerBuilder Full time

    Job Description ABOUT THE JOB This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when...

  • Customer Service Rep(08021)

    3 months ago

    Argyle, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description ABOUT THE JOB This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to...

  • Lawn Care Fertilizer Technician

    3 months ago

    Argyle, United States Lawn Doctor of Denton Full time

    Job DescriptionJob DescriptionEnjoy the Outdoors? Work well in a team AND solo? Lawn Doctor of Denton is now hiring candidates for our Lawn Care Technician Apprentice positions.Competitive Pay plus CommissionFull time and Part time opportunities available$15-$20Enjoy your weekends off!Lawn Doctor is looking for individuals dedicated to providing...

  • Lawn Care Fertilizer Technician

    1 month ago

    Argyle, United States Lawn Doctor of Denton Full time

    Job DescriptionJob DescriptionEnjoy the Outdoors? Work well in a team AND solo? Lawn Doctor of Denton is now hiring candidates for our Lawn Care Technician Apprentice positions.Competitive Pay plus CommissionFull time and Part time opportunities available$15-$20Enjoy your weekends off!Lawn Doctor is looking for individuals dedicated to providing...

  • Lawn Care Fertilizer Technician

    2 weeks ago

    Argyle, United States Lawn Doctor of Denton Full time

    Job DescriptionJob DescriptionEnjoy the Outdoors? Work well in a team AND solo? Lawn Doctor of Denton is now hiring candidates for our Lawn Care Technician Apprentice positions.Competitive Pay plus CommissionFull time and Part time opportunities available$15-$20Enjoy your weekends off!Lawn Doctor is looking for individuals dedicated to providing...

  • Lawn Care Fertilizer Technician

    1 month ago

    Argyle, United States Lawn Doctor of Denton Full time

    Enjoy the Outdoors? Work well in a team AND solo? Lawn Doctor of Denton is now hiring candidates for our Lawn Care Technician Apprentice positions.Competitive Pay plus CommissionFull time and Part time opportunities available$15-$20 Enjoy your weekends off! Lawn Doctor is looking for individuals dedicated to providing high-quality, customer-focused lawn...

  • Lead Animal Care Attendant

    1 month ago

    Argyle, United States Destination Pet, LLC Full time

    Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! Pet care is a journey. Welcome to your destination! We are...

  • Registered Nurse

    2 weeks ago

    Argyle, United States Centers Healthcare Full time

    Washington Center is hiring a Registered Nurse (RN) Unit Manager in Argyle, NY. We are now offering a $7,500 sign-on bonus!!! Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the...

  • Registered Nurse

    2 weeks ago

    Argyle, United States Joveo Full time

    Washington Center is hiring a Registered Nurse (RN) Unit Manager in Argyle, NY. We are now offering a $7,500 sign-on bonus Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the...

  • Registered Nurse

    2 weeks ago

    Argyle, United States Washington Center Full time

    Washington Center is hiring a Registered Nurse (RN) Unit Manager in Argyle, NY. We are now offering a $7,500 sign-on bonus!!! Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the...

  • Shift Lead

    3 weeks ago

    Argyle, United States Border Foods LLC Full time

    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our...

  • Delivery Driver(08021)

    3 months ago

    Argyle, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOB This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants...

  • Senior Financial Planning Analyst

    1 month ago

    Argyle, United States AFV Full time

    Job DescriptionJob DescriptionSalary:   AFV/AFVP is seeking a Senior Financial Planning and Analysis (FP&A) Analyst who plays a crucial role in a company's finance department, focusing on strategic financial planning and decision support. This role involves collaborating with various departments, analyzing financial data, preparing reports, and...

  • Diesel Technician

    4 weeks ago

    Argyle, United States Loves Travel Stops & Country Store Full time

    Req ID: 443542Address: 17750 Hwy 285 Drive S Mossy Head, FL, 32435 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately  Welcome to Love’s!...

  • Tire Technician

    3 weeks ago

    Argyle, United States Loves Travel Stops & Country Store Full time

    Req ID: 441979Address: 17750 Hwy 285 Drive S Mossy Head, FL, 32435 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Tire...