Customer Service Rep

4 months ago


Coppell, United States Sonrava Health Full time

Overview:

The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities

  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Assist in training new Customer Service representatives
  • Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
  • Provide information to members regarding dental benefits and provider network
  • Provide eligibility information to provider network
  • Coordinate emergency care (out-of-area and specialist referrals)
  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Coordinate Language Assistance Program requests
  • Clerical duties and/or projects as assigned

Western Dental Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.

  • Paid Time Off (PTO)
  • Holiday Pay
  • Medical
  • Dental
  • Vision
  • Continuing education and advancement opportunities
  • 401 (k) plan
Qualifications:
  • Good verbal and written communication skills
  • Minimum of one year customer service experience in a Call Center environment


  • Coppell, Texas, United States PulteGroup Full time

    We are seeking a highly skilled Customer Service Coordinator to join our team at PulteGroup. As a key member of our customer support team, you will be the first point of contact for homeowners requesting warranty service.Your primary responsibility will be to conduct initial analysis of customer issues to triage and determine the appropriate course of...


  • Coppell, Texas, United States Harris & Harris Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Harris & Harris. As a Customer Service Representative, you will be responsible for helping our customers resolve their past due accounts and providing exceptional customer service.Responsibilities:- Listen to and resolve customer...


  • Coppell, Texas, United States American Automobile Association Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance call center, you will be responsible for providing exceptional service to our members, resolving their issues, and promoting our products and services.Key...


  • Coppell, Texas, United States Adrian Howard - State Farm Agent Full time

    Job Summary:As a Customer Service Associate with Adrian Howard - State Farm Agent, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are seeking a highly motivated and customer-focused individual to join our team.Key Responsibilities: Establish and maintain strong...


  • Coppell, Texas, United States AAA Full time

    Customer Service RepresentativeAt AAA, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Provide top-notch support to customers through inbound phone calls, addressing their membership needs and concerns.Listen attentively to customer...


  • Coppell, Texas, United States State Farm Insurance Full time

    At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our policyholders. Your primary duties will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate...


  • Coppell, Texas, United States Uline Full time

    Customer Service Role at UlineAs a Customer Service Representative at Uline, you will be the primary point of contact for customers, providing exceptional support and guidance through various communication channels. Your role will involve processing customer orders and inquiries in a collaborative call center environment, utilizing world-class technology to...


  • Coppell, Texas, United States PulteGroup Full time

    We are committed to building consumer-inspired homes and communities that make lives better. At PulteGroup, we believe that success starts with having the right people. As a Customer Care Coordinator, you will be the first point of contact for homeowners requesting warranty service.Your primary responsibility will be to conduct initial analysis of customer...


  • Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...


  • Coppell, Texas, United States Vivid Seats Full time

    About the RoleVivid Seats is seeking a skilled Customer Service Representative to join our team. As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers.Key Responsibilities:Provide elite service to both sellers and customers through phone and email support.Investigate and...


  • Coppell, Texas, United States Vivid Seats Full time

    About the Role:As a Seller Operations Associate at Vivid Seats, you will play a critical role in managing transactions and relationships with our valued sellers and customers. Your primary responsibility will be to provide elite service to both our sellers and customers by responding to a broad range of event and order-related questions.Key...


  • Coppell, Texas, United States Sonic Full time

    Job Summary:Sonic Drive-In is seeking a skilled Customer Service Representative to join our team. As a Food Service Team Member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Key Responsibilities:Take orders and make accurate change quicklyProvide food service to our guests with...


  • Coppell, Texas, United States Barcel USA Full time

    Job DetailsLevel: EntryJob Location: 301 NORTHPOINT DRIVE SUITE 100 - COPPELL, TXPosition Type: Full TimeEducation Level: Bachelors DegreeTravel Percentage: NoneJob Category: Customer ServiceDescriptionWe are one community and strive to transform the business by leading change and providing insights for more transparency and open feedback to improve our...


  • Coppell, United States Barcel USA Full time

    Job DetailsLevel Entry Job Location 301 NORTHPOINT DRIVE SUITE 100 - COPPELL, TX Position Type Full Time Education Level Bachelors Degree Travel Percentage None Job Category Customer Service DescriptionOrganizational Culture We are one community and strive to transform the business by leading change and providing insights for more transparency and open...


  • Coppell, United States AQuity Solutions Full time

    Position Overview This position requires the ability to professionally handle inbound and/or outbound calls pertaining topatient concerns with their billing statement of a health care nature and/or collect past due balances whilemaintaining and providing excellent customer service, appropriate levels of confidentiality, and the abilityto work in a culturally...


  • Coppell, United States Havertys Full time

    Job Description SPECIFIC DUTIES: Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email. Responsible for using My Service Center to create, maintain and resolve Customer Service issues. Responsible for maintaining an action driven To Do list and working the list to keep it current daily. Responsible...


  • Coppell, Texas, United States Wingstop Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by acting as the face and voice of the restaurant. This includes greeting guests, answering phone calls, taking and delivering orders, and providing authentic, positive, and genuine interactions. Your goal is to...


  • Coppell, United States AIT Worldwide Logistics Full time

    The Customer Service Representative II will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establish Customer Service, Customer Service Representative, Representative, Transportation, Retail


  • Coppell, United States AAA Full time

    AAA - 1225 Freeport Pkwy [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...


  • Coppell, United States AAA - The Automobile Club Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits$23 - $25/hour to start. Pai Customer Service Representative, Customer Service, Insurance, Representative, Training, Retail