Service Engineer

Territory: UK Northern | Newcastle + Carlisle
Reporting To: Service Department Manager
Holiday: 25 days per full calendar year, increasing with length of service, plus public holidays
Summary Of Duties

To gain a thorough technical understanding of our full range of products and their respective servicing requirements, in line with the latest British Standards, including legal (digital) Service paperwork completion
To drive nationwide, predominantly London and surrounding area, to represent Monmouth face to face with our Customers in a professional, well-presented and courteous manner (overnight hotel stays fully expensed)
To deliver, install, commission, service and maintain our wide range of laboratory equipment and clean areas at Customer premises
To provide Customer support and training during delivery, commissioning & installation of new products
To deal with Customer enquiries, and when necessary complaints, when in the field, and report objectively on Customer satisfaction as and when required
To undergo ongoing product and application training, both internal and external, to maintain individual skills and keep up-to-date with the latest production and servicing concepts
To undertake adhoc duties, tasks or activities required or deemed necessary, as we may reasonably expect
To adhere to all Health & Safety policies & procedures issued by the Company at all times
Key Responsibilities

Installations

Working alongside other Monmouth team members and our delivery partner in the construction and installation of cleanrooms, cabinets, benches and other products.

To ensure new Monmouth delivered product is installed correctly and conforms to the relevant standards when. Cabinets are generally delivered and positioned by our delivery partner ready for the commissioning process
To carry out servicing on a wide range of Monmouth and other brands of cabinets and facilities, ensuring that the products are safe to use and conform to the relevant standards
Maintenance

To carry out breakdown and routine maintenance of Monmouth and other brands of cabinets and facilities, identifying what parts, filters and/or personnel are needed to repair and revalidate the equipment

Training

Explaining to the customer the installed cabinets to allow them to get the most out of the product as well as understanding how to carry out the relevant maintenance needed between services

Documentation

Ensuring all site documentation is completed in a timely manner for review and forwarding to the customer.
Completing service department paperwork in a timely manner

Assisting where necessary with any other adhoc duties, tasks and general Company activities required or deemed necessary.
Essential Key Skills & Personal Specification

(including but not limited to)

Excellent attention to detail, logical problem-solving skills, and a practical adapt and overcome attitude
High personal standards and a driven approach to work, willing to accept responsibility
Ability to follow processes and quality-controlled standards of work, in line with Company procedures
Proficient organisational and workload management skills
Ability to work flexibly and re-prioritise as required, to meet a continuously-changing delivery schedule
Calm disposition under pressure, able to make effective decisions and work to tight deadlines
Personable nature, with effective communication and listening skills, able to liaise confidently with staff and Customers at all levels
Tact and diplomacy when on site, with the ability to deal with multiple Customer queries at once
GCSE (or equivalent) Grade C in English Language and Mathematics
Essential / Desirable Skills

Industry-related service & installation experience
Competency in electrical skills (17th/18th Edition, Apprenticeship qualified, desirable)
CSCS Card, IPAF qualified for Cherry Picker & Boom Lift
Applying

To apply for the position of Service Engineer, please write a covering letter

detailing your salary expectations , enclosing your current CV and any other relevant supporting material to:
Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone Interview soon after the closing date. If you are successful at this first stage, you will be invited to a more formal Interview.
All applications received by post, e-mail or delivered in person by this time will be acknowledged.
Monmouth cannot accept responsibility for late applications or those lost in the post or e-mail system.
Monmouth Scientific Ltd is an Equal Opportunities employer, and positively encourages applications from those who meet our selection criteria from all areas of society. We select candidates for interview based on their skills, qualifications and experience, and recruit individuals who we believe have the right mix of personality, talent and potential to succeed within our company. We are committed to the fair treatment of our staff, existing and potential, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical / mental disability, reprimands, cautions, convictions, outstanding criminal proceedings, historical criminal records or other offending background. We absolutely undertake, therefore, not to discriminate unfairly against applicants on any grounds. Please ensure, however, that you have entitlement and eligibility to work in the UK before applying, as it is unlawful to employ anyone who does not.
Information held by Monmouth complies with and is stored in accordance with the General Data Protection Regulation 2018. By submitting your Application for this role, you agree to us sharing your data with relevant personnel for the purpose of this recruitment campaign, and thereby consent to any such details being used in line with this Regulation.
Candidates must understand that any offer of employment by Monmouth Scientific Ltd is subject to proof of the right to work in the UK, the receipt of references acceptable to the Company, the successful passing of a DBS or Security Clearance check if relevant to the position offered, and a satisfactory medical examination if required.
By submitting your Application, you understand that any intentional mis-statement or misleading information written as part of your Application or CV, or discussed during any subsequent interview, may render this Application and any subsequent Contract invalid, and you are therefore declaring that the information and facts contained in your Application and any accompanying support material submitted by you for this position are, to the best of your knowledge, true and complete.

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