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Head Housekeeper

2 months ago

Lancaster, United States InnVite Hospitality Full time
Career development opportunity

Employment type: Full time.

Pay rate: $15/hour

Guaranteed bonus is offered.

Scope of work: Maintain cleanliness all over hotels rooms and common areas.

Reporting to: General Manager

Supervision exercised: Housekeeping department / Laundry / Utilities / Exteriors

Duties and Responsibilities:

Duties include, but are not limited to the following:
  • Jointly with GM interviews, hires, trains, directs, and counsels housekeeping, laundry and utility staff.
  • Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.
  • Conducts daily short briefing/huddle meeting to Housekeeping, laundry & utility associates.
  • Schedules, distributes and delegates daily work to Housekeepers, Laundry and utility associates.
  • Supervises the daily work activities of Housekeeping, laundry & utility associates and checks the completion of assignments, making sure that no rooms are rolled-over except with management and ownership approval.
  • Maintains 30 minutes cleaning time per check out room. Exceptions to be communicated with Management.
  • Helps in making rooms and/or stay over rooms to improve MPR.
  • For utilities, makes sure that the areas "difficult to reach" are checked and consistently cleaned.
  • Maintains the hotel general appearance in all areas, makes sure that spots are removed instantly and trains HK staff how to removes spots and stains.
  • Monitors the housekeeping, laundry & utility times, standards and labor on daily basis, making sure that the CPR is within budget.
  • Maintains consistency according to the brand standards in all guest rooms & common areas.
  • Makes daily rooms' inspection of all rooms. Reports and follows-up items in need of repair to Maintenance, Front Desk and GM.
  • Makes accurate inventories for linen, terry, room supplies, cleaning supplies according to the company standards. Submits orders as needed to the GM.
  • Organizes consistent deep cleaning for guest rooms and all common areas according to the brand and the company standards: Meeting room / Fitness Center / Pool / Business Center / Guest Laundry / Public Toilets.
  • Performs laundry duties as and when required.
  • Updates and keeps control on all daily housekeeping reports and communicates with Front Desk for accurate system update.
  • Supervises the common areas' cleaning, making sure that the hotel is always in the best clean and hygienic condition.
  • Ensures that all Housekeeping carts are in clean and organized condition and restocked for the next day.
  • Ensures that the hotel equipment "vacuum cleaners" are always maintained in a clean and working condition. Keeps records and share them with GM and Maintenance.
  • Performs simple maintenance tasks like reprograming locks.
  • Communicates with the Chemical supplier for updates and necessary training.
  • Develops potential associates who are showing interest to develop for future promotions.
  • Manages budget for Housekeeping department making sure that costs & CPR are within the plan. Keeps records for expenses.
  • Reviews Medallia scores and share with Housekeeping associates, takes corrective measures as and when required.
  • Maintains Medallia cleanliness scores up to the objectives set by the company.
  • Cooperates and coordinates with the hotel management and complies to management instructions as it is representing ownership.
  • Complies with the company Fire, Safety and security policies.
  • Performs other duties as assigned by management.
  • Leads by example and maintains professional business relations with all associates.
Minimum requirements:
  • Successful recent work experience in hotels or a field related to this position.
  • Proven computer and communication skills.
  • Valid driving license.
  • Leadership and supervisory skills, able to lead by example.
  • Possesses basic math and budgeting skills.
  • Physical ability to perform housekeeping duties.
  • Professional business appearance.
  • Excellent guest contact skills.
  • Basic admin skills.
  • Required to demonstrate and practice minimum courtesy standards while interacting with colleagues and guests.

The above job description can be altered from time to time according to the job requirements.