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Valet Shift Supervisor

4 weeks ago

Portsmouth, United States Rivers Casino Full time
Duties/Responsibilities:

Supervisor

  • Monitor daily progress/improvement, areas of training, etc. Via reports
  • Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix
  • Be able to help with the hiring, training, and counseling of valet departments
  • Ensures departmental files are kept up to date
  • Ensures departments are instilling prompt, professional and courteous service to all guests
  • Handles any guest complaints or problems, regarding specific departments, in a prompt and courteous manner
  • Prepares periodic team member performance reviews and makes personnel recommendations to the Valet Manager
  • Schedules all team members to ensure that there is sufficient to provide the most efficient guest service possible. Even if this means working in designated department, allowing proper coverage
  • Exercise initiative and judgment, ensuring the smooth operational flow of department matters
  • Ensures valet department areas are maintained and well stocked
  • Observes parking lot areas for any unauthorized tampering
  • Ensure all DOT requirements are maintained, updated and communicated to Department and Operations Manager.
  • Adheres to all guest service requirements listed above.
  • Supervises special projects assigned to the Valet department.
  • When starting a shift as a Dual Rate Valet Supervisor, the Team Member may dual rate down once to serve as a Valet Attendant, but may not dual rate back up again in the same shift
  • Ensures safe and proper use of all Valet equipment.
  • Ensures all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
  • Manage/Control all supplies and inventory in the department.
  • Must maintain the Rivers Casino Portsmouth expectation on Team Member files and file audits.
  • Must be able to provide shuttle service for Hotel/Casino guests.
  • Must have manager approval on any shuttle service outside normal radius or use by internal guests.
  • Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rules; open Casino doors for guests during slow periods.
  • Must be able to move quickly to/from vehicles.
  • Must adhere to all cash handling policies and procedures.
  • Must answer the valet phone within 3 rings and maintain professional telephone etiquette.
  • Maintain proper storage of guest keys and tags.
  • Keep the valet area and front of the casino entrance neat and free of trash.
  • Maintain appropriate logbook or records during shift.
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Hand out valet tickets and perform damage inspections of all vehicles before parked.
  • Provides effective leadership to ensure guests receive friendly, efficient and accurate services and information. Maintains operational procedures for quality standards to ensure maximum guest service and cost effectiveness.
  • Interview and hire new team members as needed and in compliance with the Company Standards.
  • Assist in training/retraining all team members in the department.
  • Prepares and administers Team Member reviews based off of the Company format
  • Maintain accurate personnel and departmental files.
  • Responsible for scheduling in order to provide the most efficient guest service possible.
  • Effectively manage department personnel through planning, directing, and assigning work; address team member complaints and resolve conflicts, provide coaching and counseling and disciplinary action as needed, give feedback on team member performance through the evaluation process and regular one-on-one meetings
  • All other duties as assigned
Minimum Education and Experience Requirements:
  • Must be self-motivated, requiring little supervision
  • Must be computer literate and possess the ability to use various office programs
  • Ability to drive various vehicles with a standard or automatic transmission
  • Must work as a Valet Attendant as required
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Ability to successfully fulfill the pre-employment process Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing
Certifications, Licenses, and/or Registrations:
  • Valid Virginia Drivers License.
  • Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
  • Excellent communications skills, both verbal and written
  • Ability to uphold presentation/demeanor in stressful situations and calling for assistance when necessary
  • Must possess outstanding interpersonal communications skills to effectively interface with guests
  • Previous experience in Valet management/customer service position is essential