Client Services Representative

4 days ago

St Cloud, United States Fingerhut Full time

At Fingerhut, you will enter a culture that encourages team members to be bold and courageous. A culture that is zealous in pursuit of our mission to help our customers live a better financial life. In this culture, our team members find opportunities to stretch themselves, have a voice that is valued and is listened to have a sizeable impact on the business, work cross-functionally and collaboratively. We are continually innovating and improving, challenging ourselves to take risks, learn from mistakes, and celebrate success as a team. We also grow careers, giving employees on-the-job stretch assignments, lateral moves to expand knowledge bases, and promotional opportunities that help to accelerate development.Bluestem Brands is the parent company to several eCommerce retail brands. We have one mission: to build a dynamic retail enterprise that wins with direct-to-consumer excellence and entrepreneurial-minded employees focused on serving our customers' unique needs. Our leadership is responsive and supportive, empowering those smart and passionate employees who drive our success. We are continually innovating and improving we take risks, learn from mistakes and celebrate success as a team. We are seeking a Client Service Representative for Bluestem Brands to be located at our St. Cloud, MN Distribution Center.The Client Services Coordinator serves as the liaison between clients and the company, ensuring a seamless client experience. This role involves responding to client requests, providing support, and maintaining excellent communication to meet client expectations. The ideal candidate will be highly organized, detail-oriented, and proactive in addressing client needs while collaborating with internal teams to deliver exceptional service.We empower each employee to put the customer first and our culture of ensuring all employees have an impact enables an entrepreneurial passion. No matter what stage of your career, you'll make an impact on business results and interface with key leaders. As we continue to invest in machine learning, data-driven modeling, CRM tools and innovation, the future is very exciting. Join us in our missionThis role is onsite and based out of our St. Cloud, MN Distribution Center.DUTIES AND RESPONSIBILITIESCommunication Skills:Respond promptly to client emails and calls.Effectively communicate client questions/concerns to internal teams.Support Role:Assist Account Manager and Implementation Manager during client implementations.Provide administrative support to the Account Manager as needed.Tracking and Reporting:Maintain tracking systems for client implementation progress.Generate reports on daily, weekly, and monthly client activities.Organizational Skills:Maintain accurate production records for client activities.Prioritize tasks effectively to meet deadlines.Team Collaboration:Work closely with internal teams to resolve client issues.Foster positive relationships with clients and team members.Technical Proficiency:Strong knowledge of Word, Outlook and Excel.Problem-Solving Abilities:Identify client concerns and escalate appropriately.Proactively suggest improvements to processes and workflows.Attention to Detail:Ensure accuracy in documentation and reporting.Customer-Focused Mindset:Understand client needs and advocate for their best interests.Strive to enhance client satisfaction and loyalty.QUALIFICATIONSHigh School diploma or GED equivalent from an accredited institution.1-3 years of experience in a client services, customer support, or administrative role.Excellent written and verbal communication skills.Strong problem-solving and critical thinking abilities.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.Exceptional organizational skills with a strong attention to detail.Ability to manage multiple tasks and deadlines in a fast-paced environment.Team player with a positive attitude and a customer-focused mindset.PREFERED SKILLSExperience with project management tools: Excel, SQL, and HighJumpPrior experience in Inbound and Outbound processes is a plus.Ability to analyze data and provide actionable insights to improve client satisfaction.More About Bluestem Brands:BLST Operating Company (Bluestem Brands) is a group of FinTech, and eCommerce Retail businesses (www.bluestem.com) led by our Fingerhut and Orchard Portfolios. This position falls under Bluestem Brands where serving our customers is our primary mission. Whether that be as the leading provider for consumers seeking to establish, build or rebuild credit through our Fingerhut brand; or being uniquely advantaged at the intersection of value, exclusivity and curated with solutions tailored to the mature market consumer at Orchard Brands. #LI-FH24

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