Client Service Agent

4 months ago

St Cloud, United States Gallagher Full time
Introduction:

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

How you'll make an impact:

The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client's risk management needs.

About you:

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

#LI-KK2

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

  • Client Relations Associate

    2 months ago

    Saint Cloud, Minnesota, United States Dan Anderson - State Farm Agent Full time

    Job OverviewJoin Our Dynamic Team at Dan Anderson - State Farm AgentAre you a personable, service-oriented individual who enjoys engaging with clients? If so, a role with a State Farm independent contractor agent could be an excellent fit for you. Our agents specialize in marketing State Farm insurance and financial service offerings, providing exceptional...

  • Independent Freight Agent

    4 days ago

    St Cloud, United States Warnert Logistics Full time

    Job DescriptionWarnert Logistics, a leading provider of transportation and logistics services, is seeking an Independent Freight Agent to join our team. As an Independent Freight Agent, you will play a vital role in expanding your business customer base, managing freight operations, and ensuring smooth transportation of goods. Your primary responsibility...

  • Customer Service Representative

    4 days ago

    St. Petersburg, Florida, United States Mimi Lange - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Mimi Lange - State Farm Agent, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing...

  • Client Agent with Military Background

    1 month ago

    St. Petersburg, Florida, United States Growth Financial Team of Greater St. Pete Full time

    Job OpportunityWe are seeking a highly motivated and experienced Client Agent to join our team at the Growth Financial Team of Greater St. Pete. As a Client Agent, you will be responsible for providing exceptional customer service and building strong relationships with our clients.About the RoleThis is a hybrid position that offers the opportunity to work...

  • Insurance Service Agent

    2 days ago

    St. Augustine, Florida, United States Don Haneline - State Farm Insurance Agent Full time

    Are you a motivated professional looking for a challenging and rewarding career in insurance services? We are seeking a qualified Insurance Service Agent to join our team at Don Haneline - State Farm Insurance Agent. This role involves providing exceptional customer service, educating customers about insurance options, and maintaining a strong work ethic.Key...

  • Client Agent with Military Background

    4 weeks ago

    St. Petersburg, Florida, United States Growth Financial Team of Greater St. Pete Full time

    Job OpportunityWe are seeking a highly motivated and experienced Client Agent to join our Growth Financial Team of Greater St. Pete. As a Client Agent, you will be responsible for building and maintaining strong relationships with our clients, providing them with expert financial guidance and advice.About UsOur team is dedicated to helping our clients...

  • Customer Service Representative

    3 weeks ago

    St Louis, United States Justin Lumsden - State Farm Agent Full time

    Benefits: 401(k) matching Competitive salary Opportunity for advancement Paid time off Parental leave Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Justin Lumsden - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful...

  • Customer Service Representative

    1 week ago

    St. Petersburg, Florida, United States Mimi Lange - State Farm Agent Full time

    Job DescriptionAs a State Farm Agent Team Member, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.ResponsibilitiesProvide prompt,...

  • Client Services Representative

    2 months ago

    St Cloud, United States Cetera Financial Group Full time

    Job Description This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...

  • Client Services Representative

    2 months ago

    St Cloud, United States Cetera Financial Group Full time

    Job Description This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...

  • Customer Service Representative

    5 days ago

    St. Augustine, Florida, United States Brandon Thomas - State Farm Agent Full time

    As a Customer Service Representative - State Farm Agent Team Member with Brandon Thomas - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your...

  • Customer Service Representative

    1 week ago

    St. Augustine, Florida, United States Perry Unwalla - State Farm Agent Full time

    Job SummaryWe are seeking a highly skilled and organized Receptionist to join our State Farm Agent team. As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of our office.Key ResponsibilitiesGreet and welcome visitors in a...

  • Client Service Representative

    2 months ago

    St. Petersburg, Florida, United States Tim Tran - State Farm Agent Full time

    Position OverviewROLE SUMMARY:As a Client Service Representative at Tim Tran - State Farm Agent, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance office. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable...

  • Customer Service Representative

    2 months ago

    St. Louis, United States Justin Lumsden - State Farm Agent Full time

    Benefits: 401(k) matching Competitive salary Opportunity for advancement Paid time off Parental leave Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Justin Lumsden - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce...

  • Insurance and Financial Services Position

    5 months ago

    St. Louis, United States Kelly Wicks - State Farm Agent Full time

    Benefits: Life Insurance contribution Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:Kelly Wicks - State Farm Agent is searching for a competitive Producer who can recognize...

  • Client Services Coordinator

    2 weeks ago

    St Cloud, United States Fingerhut Full time

    At Fingerhut, you will enter a culture that encourages team d is listened to have a sizeable impact on the business, work cross-functionally and collaboratively. We are continually innovating and improving, challenging ourselves to take risks, learn from mistakes, and celebrate success as a team. We also grow careers, giving employees on-the-job stretch...

  • Client Services Coordinator

    1 week ago

    St Cloud, United States Fingerhut Full time

    At Fingerhut, you will enter a culture that encourages team d is listened to have a sizeable impact on the business, work cross-functionally and collaboratively. We are continually innovating and improving, challenging ourselves to take risks, learn from mistakes, and celebrate success as a team. We also grow careers, giving employees on-the-job stretch...

  • State Farm Agent Team Member

    2 weeks ago

    Saint Cloud, Florida, United States Ann Werning - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member.Job SummaryThis is a part-time position that offers meaningful work and competitive compensation. As a Receptionist - State Farm Agent Team Member, you will be responsible for educating customers about insurance...

  • State Farm Agent Team Member

    4 weeks ago

    Saint Cloud, Florida, United States Ann Werning - State Farm Agent Full time

    Job OpportunityWe are seeking a motivated and customer-focused individual to join our team as a State Farm Agent Team Member.Key ResponsibilitiesProvide exceptional customer service and educate customers about insurance options.Maintain a strong work ethic and commitment to success.BenefitsHourly pay plus commission/bonusValuable experience and growth...

  • Customer Service Representative

    3 weeks ago

    St. Augustine, Florida, United States Craig Dewhurst - State Farm Agent Full time

    Job OverviewState Farm Insurance Agent located in St. Augustine, FL is seeking a career-oriented professional to join their team as a State Farm Agent Team Member. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesEstablish...