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Transformation Portfolio Manager, North America

2 months ago

Simsbury, United States Chubb Full time

Job DescriptionJoin us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.Want to know more about how you can be a part of the magic? Here's what we're looking for.In this role, you will be responsible end-to-end portfolio management, integrated communication, strategic partners/vendors collaboration, and resource management for all programs/initiatives under the ambit of North America Transformation. Portfolio Management & Integrated Communication: Support and improve portfolio frameworks, methodologies, and activities (e.g., Bootcamps, Quarterly Business Reviews, Quarterly Release Planning, Scrum of Scrums) to ensure alignment with related portfolios/programs (Technology, Claims, Data, Underwriting) Monitor and track the portfolio's performance against established goals/metrics, including cost benefit analysis tracking and capacity modeling Govern integrated communication for the portfolio, including presentations, reporting, and progress updates at different organizational levelsStrategic Partners/Vendors Collaboration: Serve as a main point of contact for collaborating with strategic partners/vendors for capabilities consumption at the domain/squad level Coordinate roadmaps for aligning with vendors' capabilities, develop integrated execution plans, create test data, and coordinate bi-directional testing Manage the lifecycle of Statements of Work (SOWs) to invoicing, including collaboration with Finance, Procurement, and other relevant areasResource Management: Oversee and track allocation of resources across the portfolio to optimize capacity and utilization Collaborate with business leaders to identify and address resource constraints Promote proactive resource planning and share best practices across the portfolio Lead training and onboarding for new squads and individual resources in partnership with transformation leadershipQualificationsBachelor's and/or Master's degree in business management or a related discipline and qualification in technology5+ years work experience in leading large and complex programs with evidence of transformation/change management experience in either a project or operations environmentExperience in the insurance industry or relevant consulting experience is preferred. Insurance project experience and knowledge of the general insurance business model, broker platforms and underwriting/claims operations is an advantage for this positionDemonstrated expertise in problem-solving, solution development, continuous improvement, and relationship buildingExperience participating in large-scale change projects with aggressive timelinesStrong analytical and problem-solving skills - work with sets of data to extract meaningful informationProven cross-functional, cross-regional and/or cross-organizational relationship-building skills Strong consultative and stakeholder engagement skills; ability to interact with diverse technical and non-technical groupsAbility to work independently; comfortable with loosely defined tasks or ambiguity Results-oriented and adaptableVery strong PowerPoint and Excel skills, ability to see through the data and tell the storyStrong organization and time management skillsExcellent oral and written communication skills Work Location - Philadelphia, Jersey City, New YorkTravel - 10-25%The pay range for the role is $117,000 to $189,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.