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Night Manager

2 months ago

Philadelphia, United States Sage Hospitality Full time

Why us?:

American freedom gained its foothold in Philadelphia a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetica modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impressionwith its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.

Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.

We are currently seeking a Night Manager to join our amazing team

Job Overview:

Supervise night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction and protection of the guests, staff and assets. Position is responsible for supervising night operations. May recommend and implement procedural/safety changes.

Responsibilities:
  • Supervise the night accounting employees and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
  • Implement company (Franchisor) programs, supervise the daily operations of the night accounting staff and oversee the Front Desk to ensure compliance with all financial controls, SOPs and to provide an optimum level of quality service and hospitality are provided to the hotel customers.
  • Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
  • Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations.
  • Respond to customer issues/complaints/problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
  • Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.
  • Prepare reports and communications to the Controller and other Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations.


Qualifications:

Education/Formal Training

One to two years of post-high school education.

Experience

One to two years Night Audit supervisory experience or a related position with this company or other organization(s).

Knowledge/Skills

  • Requires thorough knowledge of the practices and procedures of the accounting and hospitality professions.
  • Requires knowledge of the hotel's and company policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
  • Ability to make decisions based on general policies and procedures.
  • Supervisory skills.
  • Ability to communicate in order to provide and receive standard information from management, employees and/or guests; good telephone etiquette and skills.
  • Excellent hearing required -receive many calls from guests, etc. Excellent vision required for viewing of CRT screen.
  • Excellent speech communication skills required to speak to employees, guests, management, etc.
  • Excellent comprehension and literacy required for reading folios, accounts.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, carrying of files/papers up 25 lbs. Minimal bending/kneeling required.
  • Mobility -must be able to move between offices and hotel and help during an emergency situation.
  • No continuous standing required.
  • Minimal climbing or driving may be required.

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