Customer Service Representative I
4 weeks ago
Start time is 9am EST
Job Summary:
- Assists in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting to corporate management.
- Work closely with our customer portfolios and obtaining payments for processing and required auditing.
- Review customer orders; analyzing customer Account Receivable balances, status, and trends; to reconcile customer deductions and disputes in compliance with corporate policy.
- Building professional relationships within assigned portfolios.
- Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.
- Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.
- Works cross functionally in a collaborative way to resolve customer challenges.
- Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.
- Prepares month end reports, as well as customer specific projects as needed.
- Participate and contribute to our Accounts Receivable over-view meetings.
- Minimum 2 years demonstrated, credit, collection, customer service or accounts receivable experience.
- High school education or GED required.
- Proficient computer skills using Microsoft Windows, Excel and Outlook
- This role must be performed using a computer screen, keyboard, and mouse, in conjunction with operating a telephone.
- Detail oriented with strong analytical skills and problem-solving ability.
- Able to handle difficult or challenging credit / collection situations with diplomacy, tact, and professionalism.
- Able to work in a very fast paced environment and meet deadlines
- Possess effective interpersonal, oral and written communication skills.
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