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Support Technician Supervisor

3 months ago

Castle Rock, United States AH Rocky Mountain Full time

Please attach a copy of your resume, license/certifications to your application—thank you All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full-time Shift : Days Location: 2350 MEADOWS BLVD, Castle Rock, 80109 The role you’ll contribute: Responsible for the direct supervision of IT Support Technicians in support of customer serviced initiatives. Responsible for the management of support technicians’ resources to ensure staff are aligned to complete projects, solve customer issues, and meet service level requirements. Monitors work queues and service desk metrics to ensure staff members are operating at peak productivity. Actively participates in the daily operations of the department to facilitate a smooth, efficient, workflow. Creates, maintains, and enforces departmental policies and procedures. Interacts and communicates appropriately with staff to provide guidance and work direction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you’ll bring to the team: Monitors departmental procedures and ensures smooth operations.Oversees work queues to ensure timely processing based on departmental objectives.Creates the weekly schedule and approves PDO requests.Ensures adequate staffing is available for daily shifts. Assists the departmental manager in special projects to improve the quality of the departmental operations.Provides back-up support to department manager for escalations and meetings. Communicates to staff and disseminates information regarding current and future events.Presents reports and statistics as needed to staff and management. Develops and maintains relationships with other AdventHealth Information Technology (AIT) teams ensuring a collaborative and supportive work environment.Discusses and modifies procedures to ensure smooth operations and customer satisfaction. Qualifications The expertise and experiences you’ll need to succeed: Minimum of one-year experience with Management Information Systems department. Two year College Degree (A.A., A.S., or similar) in business, IS, or related area or equivalent in experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Information Systems Organization: AdventHealth Rocky Mountain Schedule: Full-time Shift: 1 - Day Req ID: 24021879We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.