Bilingual Call Center Representative
1 week ago
Job Type
Full-time
Description
In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Pay Rate: $19.00 - $22.00 per hour + unlimited overtime and bonus opportunities.
Position Schedule: This is a full-time position at our outbound call center. After initial training, varied daytime schedules are assigned, and a 39-hour work week is required. All representatives must work one evening per week (typically 11:00 pm - 8:00 pm CST) and one Saturday per month (normally 7:00 am - 2:00 pm CST). Offices are closed on Sundays and federal holidays.
Responsibilities
- Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
- Performs other related duties as required.
- Has prior call center, collections, or skip tracing experience/knowledge (preferred).
- Speaks fluent English and Spanish.
- Demonstrates excellent written and verbal communication skills.
- Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
- Exhibits integrity and discretion in handling confidential medical information.
- Is a team player with a strong work ethic and a positive attitude.
- Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
- Can pass a background check and drug screening (positive THC tests will not disqualify employment).
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Salary Description
$19-22/hr + unlimited OT & bonus opportunities
-
Bilingual Call Center Representative
2 weeks ago
Hillside, United States BEST FOOT FORWARD SOLUTION SERVICES LLC Full timeJob Title: Bilingual Call Center Representative - Patient Engagement SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Bilingual Call Center Representative - Patient Engagement Specialist to join our team at BEST FOOT FORWARD SOLUTION SERVICES LLC. As a Patient Engagement Specialist, you will play a critical role in helping patients...
-
Bilingual Call Center Representative
3 weeks ago
Hillside, New Jersey, United States BEST FOOT FORWARD SOLUTION SERVICES LLC Full timeJob OverviewAs a Bilingual Call Center Representative, you will play a crucial role in helping patients utilize their existing insurance coverage by using skip tracing methods to update contact information and engage with health insurance members. This is a full-time position at our outbound call center, requiring a 39-hour work week with varied daytime...
-
Call Center Representative
4 weeks ago
Hillside, United States Best Foot Forward Full timeJob Type Full-time Description In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful...
-
Customer Service Representative
4 weeks ago
Hillside, New Jersey, United States Best Foot Forward Full timeJob Title: Call Center RepresentativeJoin our team at Best Foot Forward as a Call Center Representative and play a vital role in helping patients utilize their existing insurance coverage.About the Role:We are seeking a highly motivated and customer-focused individual to join our outbound call center team. As a Call Center Representative, you will use skip...
-
Office Representative
1 month ago
Hillside, Illinois, United States James Tate - State Farm Agent Full timeJob Title: Office RepresentativeAre you a customer-focused individual with excellent communication skills? Do you enjoy working with people and building relationships? We are seeking an Office Representative to join our team at James Tate - State Farm Agent.Job SummaryWe are looking for a highly motivated and organized individual to assist our team with...
-
Customer Service Representative
4 weeks ago
Hillside Lake, United States KO Business Solutions Full timeKO Business Solutions is working with a client in Hillside IL who is currently seeking Customer Service Representatives to join their team. If you re ready to build a successful and rewarding career with an industryleading company we may have just the perfect fit for you!Location: Onsite Hillside ILPayrate: $19/hr ($1/hr for bilingual (Spanish or...
-
Customer Service Representative
1 month ago
Hillside Lake, United States KO Business Solutions Full timeKO Business Solutions is working with a client in Hillside IL who is currently seeking Customer Service Representatives to join their team. If you re ready to build a successful and rewarding career with an industryleading company we may have just the perfect fit for you!Location: Onsite Hillside ILPayrate: $19/hr ($1/hr for bilingual (Spanish or...
-
Insurance Career Representative
3 weeks ago
Hillside, Illinois, United States James Tate - State Farm Agent Full timeJob DescriptionAre you a customer-focused individual with a passion for sales?As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance options.Key Responsibilities:Develop leads, schedule appointments, and...
-
Customer Service Representative
4 months ago
Hillside, United States U-Haul Full timeLocation: 225 Long Ave, Hillside, New Jersey 07205 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
7 days ago
Hillside, United States U-Haul Full timeLocation: 225 Long Ave, Hillside, New Jersey 07205 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
3 weeks ago
Hillside, New Jersey, United States Wingstop Restaurants Full timeWingstop Liberty Ave Job DescriptionAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. Your responsibilities will include:Greeting guests and providing a positive experienceAnswering phone calls and taking ordersDelivering orders and ensuring guest satisfactionInteracting...
-
Customer Service Representative
1 month ago
Hillside, New Jersey, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Liberty Ave. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with our brand.Key Responsibilities:Act as the face and voice of...
-
Customer Service Representative
4 weeks ago
Hillside, New Jersey, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Liberty Ave. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with our brand.Key Responsibilities:Act as the face and voice of...
-
Data Entry Specialist
2 weeks ago
Hillside, United States KO Business Solutions Full timeKO Business Solutions is a familyowned consulting and staffing agency in the Chicagoland area that supports the hiring needs of companies across the country. Our valued industrial staffing partner is looking for a Data Entry Specialist Risk Management to join their team!Location: Onsite Hillside ILSchedule: Monday Friday 40 hours/weekPayrate:...
-
Customer Service Representative
2 months ago
Hillside, New Jersey, United States Wingstop Restaurants Full timeDeliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Liberty Ave. As a key member of our crew, you'll be responsible for providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Act as the face and voice of Wingstop, delivering authentic, positive, and...
-
Pharmacy Manager
2 weeks ago
Hillside, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...
-
Automotive Assistants
5 months ago
Hillside, United States Mavis Tire Supply Full timeMavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Hillside, NJ area. With...
-
Automotive Assistants
2 weeks ago
Hillside, United States Mavis Tire Supply Full timeMavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Hillside, NJ area. With...
-
Pharmacy Manager
4 weeks ago
Hillside, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...
-
Data Entry Specialist
4 weeks ago
Hillside Lake, United States KO Business Solutions Full timeKO Business Solutions is a familyowned consulting and staffing agency in the Chicagoland area that supports the hiring needs of companies across the country. Our valued industrial staffing partner is looking for a Data Entry Specialist Risk Management to join their team!Location: Onsite Hillside ILSchedule: Monday Friday 40 hours/weekPayrate:...