Bilingual Call Center Representative

4 weeks ago


Hillside, United States BEST FOOT FORWARD SOLUTION SERVICES LLC Full time

Job Title: Bilingual Call Center Representative - Patient Engagement Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented Bilingual Call Center Representative - Patient Engagement Specialist to join our team at BEST FOOT FORWARD SOLUTION SERVICES LLC. As a Patient Engagement Specialist, you will play a critical role in helping patients utilize their existing insurance coverage by using skip tracing methods to locate, educate, and engage with health insurance members.

Key Responsibilities:

  • Use skip tracing methods to locate and engage with health insurance members to help them utilize their health insurance benefits.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.

Requirements:

  • Prior call center, collections, or skip tracing experience/knowledge is preferred.
  • Fluent English and Spanish language skills.
  • Excellent written and verbal communication skills.
  • Strong computer skills and proficiency in Microsoft Office or related software/databases.
  • Integrity and discretion in handling confidential medical information.
  • Team player with a strong work ethic and positive attitude.
  • Exceptional time management skills, punctuality, and reliable transportation to and from work.
  • Ability to pass a background check and drug screening.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


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