Guest Services Agent Part-Time

1 month ago

Denver, United States Stonebridge Companies Full time

City, State: Denver, Colorado Pay $19.50 hourly Say hello to a new hotel experience from Hilton that's vibrant and young-at-heart. It's energetic, yet relaxing and comfortable. It's familiar, and it's also unexpected. It's completely unprecedented, it's uniquely Tru. We are excited to combine the Tru by Hilton with the Home2 Suites by Hilton and introduce a dual-branded, urban property in the heart of downtown Denver- near the Colorado Convention Center. This Stonebridge managed property has 383 guest rooms, is looking for an amazing Guest Services Agent part-time to join our team. Some of our benefits Opportunities for career growth Free RTD Eco Pass Discounted Hotel rooms ( Hilton and Stonebridge Hotels) 50 % Discount on Dining Experience at our managed restaurants Free Life Insurance to all associates Anniversary Pay Worked Holiday Pay And much more The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guest's checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS : One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment May be exposed to and use of cleaning chemicals throughout the shift Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time Walk less than 1/3 of the time Sit less than 1/3 of the time Lift up to 15 lbs Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

  • Guest Services Agent Part-Time

    4 weeks ago

    Denver, Colorado, United States Stonebridge Companies Full time

    Job Title: Guest Services Agent Part-TimeWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Stonebridge Companies. As a Guest Services Agent, you will be the primary point of contact for all guests throughout their stay, ensuring a seamless and enjoyable experience.Key Responsibilities:Operate the front desk with...

  • Guest Services Agent

    1 month ago

    Denver, United States Sonesta International Hotels Full time

    DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G. U. E. S. T. standards. Register guests, issue room keys, and provide information on hotel services and room Guest Service, Agent, High School, Microsoft, Hotel, Customer Service

  • Guest Service Agent-Overnight

    2 weeks ago

    Denver, Colorado, United States Kimpton Hotels & Restaurants Full time

    Join Our Team as a Guest Service Agent-OvernightWe're seeking a skilled Guest Service Agent-Overnight to join our team at the Kimpton Claret Hotel at Belleview Station in Denver, CO.About the RoleAs a Guest Service Agent-Overnight, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. Your...

  • Guest Services Rep Part

    2 weeks ago

    Denver, United States Extended Stay Full time

    Extended Stay - 4444 Leetsdale Dr [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Service Agent

    3 weeks ago

    Denver, United States Stonebridge Companies Full time

    City, State: Denver, Colorado Pay rate $19 DOE. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Services Representative

    2 months ago

    Denver, Colorado, United States Sage Hospitality Group, LLC Full time

    Sage Hospitality Group, LLC is looking for a committed and skilled individual to become part of our team as a Front Desk Agent. The successful candidate will demonstrate outstanding customer service abilities and a keen eye for detail.Key Responsibilities:Deliver friendly and professional assistance to guestsRespond to inquiries regarding bookings and hotel...

  • Guest Services Representative

    4 weeks ago

    Denver, Colorado, United States Sonesta International Hotels Full time

    Duties and Responsibilities:Deliver exceptional service to guests and clients by adhering to the Sonesta G.U.E.S.T. standards. Key responsibilities include registering guests, issuing room keys, and providing information on hotel services and amenities. This role requires a high level of customer service skills, attention to detail, and the ability to work...

  • Guest Services Representative

    2 months ago

    Denver, Colorado, United States Sage Hospitality Full time

    About Us:At Sage Hospitality, we pride ourselves on creating exceptional experiences for our guests and team members alike. Our culture is rooted in integrity, respect, and a commitment to excellence.Position Overview:The Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. You will be the first point of contact,...

  • Reservations Agent, Full Time

    1 month ago

    Denver, United States Four Seasons Full time

    Four Seasons - 1111 14th street [Front Desk Agent / Night Auditor] As a Reservations Agent at Four Seasons, you'll: Assist guests with booking reservations; Provide exceptional customer service over the phone and email; Maintain accurate records of reservations and guest information; Collaborate with other departments to ensure guest needs are met; Handle...

  • Guest Services Representative

    1 week ago

    Denver, Colorado, United States Stonebridge Companies Full time

    Job SummaryThe Guest Services Agent will serve as the primary contact for all guests throughout their stay, effectively and efficiently checking guests in and out of the hotel. This role requires exceptional guest service skills, attention to detail, and the ability to work accurately and efficiently in a fast-paced environment.Key Responsibilities•...

  • Guest Services Representative

    2 months ago

    Denver, Colorado, United States Sage Hospitality Full time

    Why Choose Us?Position Overview: As a key member of our team, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.About Us: At Sage Hospitality, we pride ourselves on delivering outstanding guest experiences. Our culture is dynamic and progressive, focusing on integrity, respect, and...

  • Front Desk Agent

    2 weeks ago

    Denver, Colorado, United States Hampton Inn Denver Inter Air Full time

    Job SummaryThe target compensation for this role is $18.50/hr, based upon skills and experience. This position is part-time and the hours are 3-11p.ResponsibilitiesRegister guests and provide outstanding guest service during their stay and settle the guest's account upon completion of their stay.Primary responsibilities include registering guests, making and...

  • Seasonal Service Express Agent

    3 weeks ago

    Denver, Colorado, United States HEI Hotels & Resorts Full time

    Job Title: Seasonal Service Express AgentAt HEI Hotels & Resorts, we are committed to providing exceptional guest service and creating memorable experiences for our guests. We are seeking a Seasonal Service Express Agent to join our team at The Brown Palace Denver.Job Summary:The Seasonal Service Express Agent will provide superior guest service by fielding...

  • Seasonal Service Express Agent

    4 weeks ago

    Denver, United States HEI Hotels & Resorts Full time

    Application Deadline 10/30/2024 or until filled Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and ti Agent, Seasonal, Service, Guest Service, Retail, Hotel

  • Service Desk Agent

    4 weeks ago

    Denver, Colorado, United States Contact Government Services, LLC Full time

    Job Title: Service Desk AgentWe are seeking a highly skilled Service Desk Agent to join our team at Contact Government Services, LLC. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for a variety of IT...

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Rob Lopez - State Farm Agent Full time

    Job OverviewAre you looking for a dynamic and supportive work environment where you can grow and develop your skills?Our agency, Rob Lopez - State Farm Agent, is seeking a motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As part of our team, you will have the opportunity to engage with clients,...

  • Full Time Front Desk Agent

    2 weeks ago

    Denver, United States Sage Hospitality Group, LLC Full time

    Applicants must have a flexible schedule to include days, evenings, weekends and holidays. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds Front Desk, Agent, High School, Reservations, Customer Service, Hotel

  • Full Time Front Desk Agent

    4 weeks ago

    Denver, United States Sage Hospitality Group, LLC Full time

    Applicant must have a flexible schedule to include days, evenings, weekends and holidays. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds t Front Desk, Agent, High School, Reservations, Customer Service, Hotel

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States John Magoto - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative on the State Farm Agent Team, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibility will be to respond to customer inquiries, provide information on insurance options, and assist with policy changes and claims submissions.Key...

  • Guest Experience Ambassador

    4 weeks ago

    Denver, Colorado, United States Marriott Hotels & Resorts Full time

    About This RoleWe are seeking a skilled Front Desk Agent to join our team at Marriott Hotels & Resorts. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and unique experience.Key Responsibilities:Guest Check-in and Check-out: Process guest arrivals and departures in a timely and...