Patient Service Representative

2 months ago


Aurora, United States Intermountain Healthcare Full time

Job Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Scope1.Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the electronic medical record (EMR).2. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.3. Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.4. Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.5. Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.6. Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.7. Maintains department and/or individual work queues and reports as required.8. Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.9. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.10. Performs other duties as assigned.Minimum qualifications:One year of customer service experience involving interactions with customers in person and by phone. Professional manner and strong interpersonal and communication skillsDemonstrated basic computer skills and data entryPreferred Qualifications:High school diploma or GEDPhysical Requirements:Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.Location:Buckley Primary Care ClinicWork City:AuroraWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.29 - $22.54We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All positions subject to close without notice.



  • Aurora, United States Health Images Full time

    Health Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO!Monday - Friday 6:30AM - 3:00PM | Position Pay Range $17.91 - $20.50Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...


  • Aurora, United States Health Images Full time

    Health Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO! Monday - Friday 7:30AM - 4:00PM | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of...


  • Aurora, United States Orthodontic Experts Ltd Full time

    Job Type Full-timeDescriptionAbout us:Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...


  • Aurora, United States Orthodontic Experts Ltd Full time

    Job Type Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area,...


  • Aurora, United States Advocate Aurora Health Full time

    Major Responsibilities:Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. Reviews all paperwork submitted with equipment set up pa Patient, Oncology, Representative, Customer Service, Equipment, Service, Retail, Healthcare


  • Aurora, United States University of Colorado Full time

    Attention customer service experts with a passion for team-centric care coordination in an out-patient setting! We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repre Patient Services, Representative, Orthopedic, Patient, Healthcare, Medical


  • Aurora, United States University of Colorado Full time

    Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repre Patient Services, Representative, Psychiatry, Patient, Healthcare, Department


  • Aurora, United States University of Colorado Full time

    Attention customer service experts are passionate about team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repr Patient Services, Representative, Medicine, Family, Patient, Healthcare


  • Aurora, United States Advocate Aurora Health Full time

    Appointment Scheduling. Execute patient scheduling duties and document within the IDX system following provider specifics and scheduling guidelines. Collect necessary information from patient when scheduling and/or cancelling appointments and documen Patient, Representative, Customer Service, Behavioral, Retail, Healthcare, Customer, Information


  • Aurora, Colorado, United States R1 Full time

    Job Summary:As a Customer Service Representative at R1 RCM Inc., you will play a vital role in ensuring a smooth patient registration experience. You will work in a fast-paced environment, interacting with patients, clinicians, and other healthcare professionals to collect accurate and timely information. Your excellent communication skills and ability to...


  • Aurora, Colorado, United States R1 Full time

    Job Summary:As a Customer Service Representative at R1, you will play a vital role in ensuring a seamless patient experience. You will be responsible for collecting patient information, answering questions, and providing exceptional customer service in a fast-paced environment. This is an excellent opportunity to launch your healthcare career and work with a...


  • Aurora, United States Matthews International Full time

    The Customer Service Representative is a member of a high-functioning, fast paced team, that serves customers, managing internal, and external customer relationships. The Customer Service Representative processes orders, services inquiries, resolves Customer Service Representative, Customer Service, Representative, Project Management, Manufacturing, Retail


  • Aurora, United States Advocate Aurora Health Full time

    Accountabilities:Appointment Scheduling. Execute patient scheduling duties and document within the IDX system following provider specifics and scheduling guidelines. Collect necessary information from patient when scheduling and/or cancelling appoint Patient, Part-Time, Representative, Customer Service, Behavioral, Retail, Healthcare, Customer


  • Aurora, Illinois, United States TouchPoint Full time

    Job SummaryTouchPoint is seeking a skilled Customer Service Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, operating the Point of Sale system, and maintaining a clean and safe environment.Key Responsibilities:Provide exceptional customer service to patients,...


  • Aurora, Illinois, United States American Income Life Insurance Company Full time

    American Income Life Insurance Company is seeking a skilled Financial Services Representative to join our team. As a representative, you will develop long-term relationships with clients and meet them in their homes to discuss their insurance needs.The ideal candidate will have excellent communication skills, be able to work independently, and have a strong...


  • Aurora, United States XPO Logistics Full time

    Bill shipments according to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perfo Customer Service Representative, Customer Service, Representative, Retail


  • Aurora, Illinois, United States Barton Staffing Solutions, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Barton Staffing Solutions, Inc. in Aurora, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:*** Respond to customer inquiries and resolve...


  • Aurora, Illinois, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide excellent service and ensure their satisfaction.Key Responsibilities:Deal directly with customers via phone, email, or...


  • Aurora, Ohio, United States Waterway Carwash Full time

    Job Title: Customer Service RepresentativeWaterway Carwash is seeking a Customer Service Representative to join our team at our Pepper Pike location. As a Customer Service Representative, you will provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met.The ideal candidate will be able to effectively...


  • Aurora, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone. You will also be responsible for operating equipment,...