Clinical System Engineer I

2 months ago


Salt Lake City, United States BioFire Diagnostics Full time

Position Summary:

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMrieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMrieux systems. Coordinate efforts with Clinical Application Specialists to provide world-class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment.

Primary Responsibilities:

+ Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.

+ Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

+ Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.

+ Establish and maintain ERP certification.

+ Learn bioMrieux products and procedures that are job specific and assist with implementation of new products.

+ Learn and develop networking skills to provide connectivity support for our solutions.

+ Perform on-call duties as needed to provide 24-hour technical support to customers.

+ Participate in revenue generation initiatives through promotion of value-added projects and services.

+ Perform all work in compliance with company quality procedures and standards.

+ Perform other duties as assigned.

Education, Skills, & Experience:

+ Associates degree or technical school equivalent in Electronic Technology, Computer Science, or equivalent military training

+ 2+ years of experience in mechanical, electrical, vacuum, or laser systems.

+ Biomedical instruments experience preferred.

+ High school diploma/GED with 5 years of experience also accepted

+ Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field with 0 years of experience also accepted

+ Experienced in resolving customer problems and providing a high level of customer satisfaction.

+ Demonstrated ability to develop a working knowledge on multiple complex electrical systems.

+ Proficiency in basic networking skills.

+ Knowledge of bioMrieux products and Salesforce is a plus.

#LI-US



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