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Customer Success Manager, SMB
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Customer Success Manager
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Little Ferry, United States Offered.ai Full timeOffered.ai is helping RealPage, Inc. find great candidates. Click the 'Apply' button to submit your application and learn more about RealPage, Inc. and the role. Summary The Strategic Customer Success Manager is accountable for driving lifetime value for our most strategic customers. This will be achieved through developing deep relationships and trust with...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
2 months ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestration of the customer success...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Little Ferry, United States Lightforce Full timeAbout LightForce At LightForce Orthodontics we use advanced manufacturing technologies and proprietary CAD software to create the world’s best orthodontic treatment experience. We create 100% patient-matched orthodontic ceramic brackets designed from digital impressions with the goal of reducing treatment duration for patients and chair-time for...
Customer Success Manager
1 month ago
Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing state-of-the-art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. At Hawk Ridge Systems , we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing many career development opportunities throughout our Company Due to Hawk Ridge Systems’ incredible growth plans, we are looking for another ambitious, goal-oriented Customer Success Manager to join our successful Customer Success Team The Customer Success Manager (CSM) is a strategic and supportive partner for our customers at every stage of the buying process. This role is focused on building loyalty to ensure long-term client retention by presenting product information and addressing customer issues. The CSM will assist customers with transaction upsells, but most importantly help our customers with adoption and activation of SaaS products—SolidProfessor and 3DX products. Our culture is driven by our core values – Being People Centric , caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact WHAT WILL YOU BE DOING IN THIS CUSTOMER SUCCESS MANAGER ROLE? Track team numbers within our CRM. Hit monthly/annual targets. Work collaboratively with Sales Reps to provide unparalleled service to customers. Respond to customers in a timely manner. Work towards revenue targets and KPI’s as set by the Chief Revenue Officer. Assist in achieving departmental quotas/goals. Set up onboarding meetings to facilitate activation, understanding of SaaS products, and adoption. Process orders with Order Management to include: Conversion of quote to a sales order, processing of customer purchase order, acquiring SolidWorks discount and deal registration. Fill in or backfill when needed for other CSM’s that are on vacation or out of the office. Work with SolidWorks staff to obtain software discounts for transactional deals. Attend work events such as Flight and 3DX World. Track quotas every month/quarter/year. Manage activation pipeline/sales pipeline and forecast weekly. WHAT WILL YOU NEED FOR SUCCESS IN THIS CUSTOMER SUCCESS MANAGER ROLE? 2 or more years of technical sales experience in a business-to-business environment are required. Other types of sales experience may be considered. College degree preferred but not required. Proven skills in sales techniques, customer service, professionalism, and time management. Ability to be assertive and persuasive without being aggressive. Ability to learn quickly and think quickly. Excellent interpersonal skills and an ability to build relationships with people at all levels. Efficient in all areas, including time management, calls, and strategizing how to activate SaaS accounts. Proven track record of hitting sales targets. Ability to forecast sales goals and SaaS activations based on analytics. Ability to contribute to the direction of the team, support your colleagues, and execute on action items. Ability to communicate effectively and professionally. Self-starter with the ability to take initiative and accomplish tasks as assigned without regular follow-up by management. Strategic thinking and planning skills to implement our Customer Success plan. Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills). MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance. Competitive Compensation Package. 401(k) plan with Company Match. Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion floating holiday, and community service days off). Outstanding Training, Onboarding, Mentoring, and Coaching by successful sales leaders. Amazing growth opportunities providing unlimited opportunities for Career Development. Work at a fun, successful, growing 25+ year-old Company with a team-focused culture. Work/Life Balance: We give you the flexibility you need to succeed. Hawk Ridge Systems has determined that the new hire base pay range for this role is between $50,940 and 70,800. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc. If you would love being surrounded by the best minds in the industry and want to help drive our company’s success while thriving & growing your own sales career, apply for this Customer Success Manager position today To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here. Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations. #J-18808-Ljbffr
