Customer Service Representative-Supply Chain NJ

1 week ago

Bridgewater, United States On-Board Companies Full time
On-Board Administrative is hiring a Customer Service Representative

All potential applicants are encouraged to scroll through and read the complete job description before applying.

For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details:
Position Type: Contract
Job Location: Bridgewater, NJ
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $ 25-29/hour
Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customers trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customers experience.
Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPIs, performance management systems and reports to improve personal performance.
Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.
Qualifications:
Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
Minimal education required for the position: High School Diploma
Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
Customer facing operations (i.e. Customer Service, Sales)
Order to cash process knowledge
Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
Supply Chain understanding
Apply Today
www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Boards Mission is to provide Flexible Service by applying the talents of our people, work processes and technology to meet our clients expectations in a Safe, Responsible and Dependable manner.

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
24-02719

  • Customer Service Representative-Supply Chain NJ

    2 weeks ago

    bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative-Supply Chain NJ

    4 days ago

    Bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service RepresentativeAll potential applicants are encouraged to scroll through and read the complete job description before applying. For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated...

  • Customer Service Representative-Supply Chain

    4 weeks ago

    Bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring aCustomer Service Representative For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative-Supply Chain

    4 weeks ago

    Bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative-Supply Chain

    3 weeks ago

    Bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative-Supply Chain

    3 weeks ago

    Bridgewater, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative-Supply Chain

    3 weeks ago

    Bridgewater, NJ, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service RepresentativeFor immediate consideration please send your resume to resumes@onboardusa.comSubject Line: Position Title and State you are Located About Us:On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Supply Chain Customer Service Rep

    4 weeks ago

    Bridgewater, United States Global Channel Management Full time

    Supply Chain Customer Service Rep requires: High School diploma Hybrid Customer facing experience Supply chain understanding Order to cash process knowledge Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications Call center Outgoing calls Incoming Supply Chain Customer Service Rep duties: Enter relevant information into the...

  • Customer Service Representative

    2 days ago

    Bridgewater, United States Insight Global Full time

    Day-to-Day Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour. Responsibilities for the role are as follows: Responsibilities:• Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset...

  • Customer Service Specialist

    6 days ago

    Bridgewater, United States Insight Global Full time

    Job DescriptionJob DescriptionPlease check your hotbooks for a Customer Service Specialist to sit in Bridgewater, NJ       Company: HenkelPosition: Customer Service SpecialistOpenings: 1Length:  6 month contractLocation: Hybrid (8am-5pm), 10 Finderne Avenue, Bridgewater, NJ 08807 United StatesPay Rate: $29Bill Rate: PR X 1.47 ** NEED TO ASK IF THEY...

  • Supply Chain Specialist

    3 weeks ago

    Bridgewater, United States Solaris Pharma Corporation Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Solaris Pharma Corporation is a leading specialty pharmaceutical company committed to the development and commercialization of high-quality, specialty pharmaceutical products. Solaris Pharma Corporation...

  • Customer Service Representative

    4 weeks ago

    Bridgewater, United States Joulé Full time

    Customer Service Representative Location: Bridgewater, NJ Hybrid Type: Contract 6 months Hours: M-F 8-5 Must Haves : Deliver a high-quality Customer Service Experience (CSX) by managing the complete customer journey and collecting feedback to foster continuous improveme...

  • Customer Service Representative

    4 weeks ago

    Bridgewater, United States zobility Full time

    Job Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...

  • Customer Service Representative

    4 weeks ago

    Bridgewater, United States zobility Full time

    Job Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...

  • Customer Service Representative

    1 month ago

    Bridgewater, United States zobility Full time

    Job Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...

  • Senior Supply Chain Manager

    4 weeks ago

    Bridgewater, New Jersey, United States BioSpace, Inc. Full time

    Job DetailsAt BioSpace, Inc., we are seeking a highly skilled and experienced professional to join our team as a Senior Supply Chain Manager. This role will be responsible for managing relationships with third-party drug manufacturers, device, excipient raw materials, and related services for commercial and early-stage development...

  • Customer Service Representative

    6 months ago

    Bridgewater, United States Paragon Staffing Full time

    Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions. Due to the growth, Paragon Staffing, LLC is looking for qualified customer service representative to join our team! We take the stress and trouble away from finding each individual the right employment...

  • On-Site Supervisor

    4 weeks ago

    Bridgewater, Massachusetts, United States Eclipse Advantage Full time

    Eclipse Advantage is seeking an On-Site Supervisor to support the growth of its supply chain people solutions business.This pivotal leadership role acts as an extension of our client's HR team, helping to recruit and manage the hourly workforce directly at our client's site in Swedesboro, NJ.As a key member of our dedicated team, you will work closely with...

  • Customer Support Specialist

    4 weeks ago

    Bridgewater, United States Zobility Full time

    Job Location: 10 Finderne Avenue, Bridgewater, NJ 08807Position Type: contract( 6 months) with possible extensionPay Rate $28/hr on w2 with Benefits Hybrid positionMust have SAP (SAP92) and Service Cloud experience/KnowledgeQualifications: • Minimal education required for the position: High School Diploma• Minimal work experience required in years: 2-5...

  • Customer Service Representative

    4 weeks ago

    Bridgewater, NJ, United States zobility Full time

    Job Description: Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and...