Parts Counter Wholesale Retail

2 weeks ago


New York, United States Mercedes-Benz Group Full time

Aufgaben The mission of the Mercedes-Benz Manhattan Parts Consultant Wholesale Retail is to be responsible for fulfillment of parts requests for all retail and wholesale customers
The Parts Consultant Wholesale Retail must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork

  • Place orders for parts for retail and wholesale requests.
  • Send tickets to parts pickers.
  • Develop business by drawing in new customers on the retail side.
  • Notify retail customers when ordered parts come in.
  • Greet counter customers promptly and courteously.
  • Answer telephones promptly and courteously.
  • Provide price quotes and other information.
  • Recommend related parts while customer is at counter as appropriate.
  • Promote additional parts sales by suggesting seasonal lines and special offers.
  • Conduct regular telephone solicitation on assigned wholesale accounts.
  • Initiate credit applications for new accounts and check credit requests versus status lists.
  • Deliver correct part to customer at counter or arrange for delivery / shipment of parts as required.
  • Prepare and cost out parts invoices, properly identifying eligible wholesale customers.
  • If part is not in stock, determine availability and submit an emergency
    order if requested by the customer.
  • Maintain a customer back-order file and advise customer on receipt of
    back-ordered parts.
  • Develop a strong relationship with all customers through excellent communications.
  • Check invoices against stock received as instructed by
  • Wholesale/Retail Parts Supervisor.
  • Manage and maintain Lifestyle Collection Boutique.
  • Maintain a clean safe work area.
  • Able to commute into and out of Manhattan/ New York city on a daily basis.
The pay range for this position is $25 - $29 per hour
Qualifikationen
  • High School Diploma (GED) or equivalent work experience.
  • 2 years of Parts Counter Wholesale experience.
  • Must be knowledgeable on ADP, Netstar and EPC.
  • Must be able to work Saturdays.
  • Work Holidays when required.
  • Must be articulate, enthusiastic, and a self-motivated team player and
    maintain a positive attitude.
  • Must have superior communication skills (both written and verbal).
  • Has "can do" attitude and shows results-orientation, gives his/her
    personal best.
  • Able to withstand the physical demands of the position.


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