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Client Relations

2 months ago

Elkton, United States Moon Air Inc Full time

Do you have excitable and have a high level of focus? Are you organized and punctual? If so, Moon Air in Elkton, MD is on the hunt for a full-time Client Relations and Sales Coordinator.We help our customer service team feel valued by providing competitive pay and the following valuable benefits:Health, dental, and visionDisabilityLifeAn IRA with profit-sharingPaid holidaysVacation timeSick payPrizes for achieved goalsPaid training2 paid hours to serve at a charity of your choiceAn annual contest for a week-long cruise for twoYour future with our heating and HVAC company starts here - don't wait, apply today to join our dynamic customer service teamWHAT'S YOUR DAY AS A CLIENT RELATIONS AND SALES COORDINATOR IS LIKE?Begin your day as a Client Relations & Sales Coordinator at our heating and HVAC company by proactively reaching out to customers, checking in to ensure their satisfaction, and offering our exclusive maintenance plans. Each interaction is an opportunity to establish a strong rapport, deliver exceptional service, and assist customers in optimizing their HVAC, plumbing, or electrical systems. Document detailed notes in the client relations system as you engage with each individual, ensuring our technicians are fully informed to exceed expectations. By the end of the day, not only do you have achieved your goals, but you have also earned your commissions through providing honest, ethical service with the customer at the forefront.WHO ARE WE?Since our founding in 1987, we have been providing high-quality heating and air conditioning services to residential customers. Serving Maryland, Delaware, and Pennsylvania, our sole purpose is to give customers exactly what they want by offering them skilled craftsmanship with honesty at the forefront of all we do. We pride ourselves on the ability to diagnose and repair any make, model, or type of heating and air conditioning system. Our list of professional affiliations is extensive because our success is recognized by customers and businesses alike.We utilize our financial growth to consistently invest in the personal and financial lives of our team members, as well as help community members who need assistance. Additionally, we provide our employees with generous benefits and great pay. If you're looking to work at a place where you'll feel appreciated and supported, look no furtherWHAT'S NEEDED FROM A CLIENT RELATIONS AND SALES COORDINATOR?We're looking for a reliable and determined goal setter who can work with our customer service team Monday through Friday 8 am to 5 pm while meeting the following qualifications:High school diploma3+ years of customer service experienceExtensive experience with the Microsoft Office SuiteAbility to make outbound phone calls and answer incoming calls while using exceptional phone skillsHelping people must be part of your DNAProven customer support experience or experience as a client service representativeTrack record of over-achievingCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyExperience with Service Titan (preferred)If you can meet the requirements and characteristics listed above, our heating and HVAC company needs you We make applying for this Client Relations and Sales Coordinator role easy by offering a streamlined 3-minute, mobile-friendly application process.