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Customer Service Representative/Customer Consultant
3 months ago
Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value, and flexibility are the cornerstones that contribute to our success. This all leads to our mission: “To develop successful partnerships by creating and delivering the best quality, value, product, and service every day” We are looking for energetic, driven, dedicated Customer Service Representatives to join our team and grow with us. The incumbent will provide our business partners with award-winning customer service. We are looking for individuals to manage multiple contact channels simultaneously: phone calls, email, and chat. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically on his/her feet, and a passion for genuinely helping others. Having a love for shoes is a bonus Spring Footwear’s environment is dynamic and fast-paced. It is built for team members that are looking to “Wow” customers and exceed their expectations as a Customer Service Representative. We work hard, but we have fun, too We are not looking for order-takers or script-readers – we are searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders, and get creative with solutions. Does that sound interesting? Read on. What You Will Do: Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pair of shoes to finding that perfect accessory or even problem-solving when everything doesn't go as planned. Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. Operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike. Address concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end and using resources to execute. Ensure all customers’ escalations are handled properly or passed along to the reporting manager when required. Follow through on all requests with all levels of the organization. What You Will Need: Minimum 2 years of direct customer service experience; shoe retail knowledge is a plus. High school diploma or equivalent. Superior communication skills (verbal, written, and listening). Superb interpersonal and problem-solving skills. PC proficiency, including MS Office and Google Suite - Word, Excel & Outlook. Experience with Gorgias, Shopify, or any other customer service platform is a plus. Previous call center experience is a plus. Must thrive in a fast-paced environment and possess the ability to adapt, multi-task, and meet deadlines. Extremely organized and detail-oriented, with a strong work ethic and sense of ownership. We offer: Competitive wages and benefits. Company paid Holidays and Paid Time-Off. Profit sharing program. Advancement opportunities. THIS IS AN ONSITE POSITION - NO HYBRID OR REMOTE IS OFFERED AT THIS TIME. We encourage qualified candidates to apply and join our growing team Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as prescribed by Florida law. #J-18808-Ljbffr
