Guest Service Associate
2 weeks ago
Embassy Suites is seeking enthusiastic and customer-focused individuals to join our team as Guest Service Associates. As a Guest Service Associate, you will be an integral part of creating memorable experiences for our guests, ensuring their comfort and satisfaction throughout their stay. There is both full-time ad part-time opportunities available.
Responsibilities:
- Greet guests with a warm and welcoming demeanor upon arrival and departure.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Respond promptly to guest inquiries and requests, providing helpful information and solutions.
- Handle guest concerns and complaints with professionalism and empathy, striving to resolve issues to the guest's satisfaction.
- Maintain a clean and organized lobby area, ensuring a pleasant atmosphere for guests.
- Collaborate with other hotel departments to coordinate guest services and ensure seamless operations.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Flexibility to work varying shifts, including weekends and holidays.
- Competitive hourly wage of $15 per hour.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401k retirement savings plan with employer matching.
- Fitness reimbursement program to support your wellness goals.
- Opportunities for career advancement and professional development.
- Hilton Hotels discounts world-wide & more
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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