Guest Services Agent | Sheraton Raleigh

1 month ago

Raleigh, United States PM Hotel Group Full time

The Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent.

All associates are offered an array of benefits, and competitive wages, based on eligibility, including:

* Medical, Dental, and Vision Insurance
* Employee Discounts
* Employee Travel Discounts
* Flexible Scheduling
* Flexible Spending Account
* Health Savings Account
* PTO and Sick Time
* Parental Leave
* Retirement Plan: 401(K) with matching
* Weekly Pay

The Guest Services Agent is vital to the success of the hotel and is responsible for the success of the front desk and bellhop, while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. The Front Desk Supervisor is vital to our commitment to achieving exceptional guest service.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

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