Guest Service Representative
7 days ago
SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION
SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.
Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.
PREREQUISITES/QUALIFICATIONS:
· Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
· Strong leadership skills
· Excellent oral and written communication skills
· Demonstrated planning and organizational ability
· Able to prioritize and quickly change direction as needs arise
· Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
· Able to diagnose and repair simple computer problems
· Skilled in math and able to operate a 10 key by touch
DUTIES & RESPONSIBILITIES:
· Provide Customer Service to guests in an intelligent and professional manner
· Run shift reports/journals from Front Office Systems
· Prepare daily arrivals/departure reports with a strong focus on guest requests.
· Makes corrections and adjustments and handles all computer problems that might occur throughout the shift
· Reviews and corrects discrepancies in the Front Desk System
· Ensures complete guest satisfaction
· Completes Guest registration process
· Must be familiar with computer systems for Guest reservation information processing
· Must verify and imprint Guest credit cards for authorization
· Must be well versed in cash handling and accurately balance house bank
· Assigns guests rooms based upon preferences and availability
· Drives the Revenue Management process by selling rooms at various rates
· Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
· Answers questions in regards to hotel facilities and services
· Answers the telephone and books reservations
· Answers Guest inquiries for local directions/events
· Recommends local area restaurants, points of interest, or needs for transportation
· Maintains cleanliness of front desk, lobby, and back office
· Follows up promptly with Guest check-ins, complaints, and other requests
· Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
· Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
· Participates in Hotel Safety Committee
· Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
· Duties are subject to change and additional duties may be assigned as needed
· Able to drive Company’s Vehicle for Guests Transportation to/from
· Assists with setting up meeting rooms
WORK ENVIRONMENT:
· Flexible work schedule including weekends; this position is referred to as first or second shift.
· Able to lift 50 lbs
· Valid Driver’s license
· Sitting, standing, reaching, and bending for extended periods of time
Requirements:-
Guest Services Coordinator
Found in: Talent US C2 - 1 week ago
Raleigh, United States WakeMed Full timePosition Information: The Guest Services Coordinator plays a pivotal role in ensuring exceptional guest experiences across various areas within our organization including information desks surgical waiting areas and the Guest Ambassador volunteer program. As a key member of our team you will collaborate closely with the Guest Services Manager to uphold...
-
Guest Services Attendant
7 days ago
Raleigh, United States Expert Aquatics LLC Full timeJob DescriptionJob DescriptionA Guest Services Attendant, is responsible for ensuring that all guests have a great experience at the pool! This could include things like welcoming members into the facility, dispatching the waterslide, administering swim tests, cleaning locker room facilities, facilitating first aid, and assisting the Facility Manager. Guest...
-
Guest Service Clerk PT
1 week ago
Raleigh, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests orders to insure purchases are not damaged. 3. Works...
-
Guest Services Agent | Sheraton Raleigh
6 days ago
Raleigh, United States PM Hotel Group Full timeThe Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. All associates are offered an array of benefits, and competitive wages, based on eligib Guest Service, Agent, Guest, Hotel, Associate, Retail
-
LUX Salon Guest Services Specialist
7 days ago
Raleigh, United States LUX SALON AND SPA INC Full timeJob DescriptionJob DescriptionThe Guest Services Specialist at LUX Salon is a key role on our team. As a full-time position, you will be responsible for a variety of day-to-day activities to ensure our clients receive the exceptional salon experience that we pride ourselves in bringing to each and every guest. These responsibilities include scheduling...
-
Project Development Representative
7 days ago
Raleigh, United States Piedmont Service Group Full timeJob DescriptionJob DescriptionProject Development RepresentativePiedmont Service Group is a leading Energy and HVAC Services Company in the Carolinas and Virginia. Piedmont Service Group is a privately held company focused exclusively on using cutting edge technology to safely and efficiently operate and maintain buildings for commercial, industrial,...
-
Guest Service Clerk PT
Found in: Resume Library US A2 - 2 weeks ago
Raleigh, North Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....
-
Front of House Guide
7 days ago
Raleigh, United States Jaguar Bolera Full timeJob DescriptionJob DescriptionBenefits:Competitive PayFlexible scheduleOpportunity for advancementTraining & developmentWellness resources Calling all Game-ChangersInnovators.Challengers of the known. We need you.Jaguar Bolera is launching its very first groundbreaking take on the future of the hospitality game and is looking for genuine, thoughtful, dynamic...
-
Restaurant Guest Guide
7 days ago
Raleigh, United States Jaguar Bolera Full timeJob DescriptionJob DescriptionBenefits:Competitive PayFlexible scheduleOpportunity for advancementTraining & developmentWellness resources Calling all Game-ChangersInnovators.Challengers of the known. We need you.Jaguar Bolera is launching its very first groundbreaking take on the future of the hospitality game and is looking for genuine, thoughtful, dynamic...
-
Guest Services
1 week ago
Raleigh, United States BEST Crowd Management Full timeJob Title: Guest Services - NC State University Company: BEST Crowd Management Location: Raleigh, NC Pay rate: $17/ hr Summary: Join the dedicated and professional team at Best Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, Best Crowd Management ensures the success...
-
Customer Service/Account Representative
7 days ago
Raleigh, United States Scantron Full time**Customer Service/Account Representative** * Research Triangle Park, NC * Full Time * Assessments * Mid Level **Summary:** Provides customer service and call center support for clients and candidates by managing specific registration accounts and responding to client and candidate correspondence. **Qualifications** To perform this job successfully, an...
-
Building Services- Energy Efficiency Internship
2 weeks ago
Raleigh, United States Piedmont Service Group Full timeJob DescriptionJob DescriptionBuildings Services - Energy Efficiency InternshipWhat you will doWe are currently seeking a student intern to join our Team for a summer 2024 internship. Our training program will give you the opportunity to demonstrate customer focus and prepare you to succeed in the building services industry. In this program you will have a...
-
Guest Service Agent| Full time | Weekends | Holidays
Found in: Resume Library US A2 - 7 days ago
Raleigh, North Carolina, United States The StateView Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Guest Service Agent| Full time | Weekends | Holidays
Found in: Resume Library US A2 - 7 days ago
Raleigh, North Carolina, United States The StateView Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Service Desk Coordinator
4 days ago
Raleigh, United States Paul Mitchell Schools Full timePaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put...
-
Service Desk Coordinator
2 weeks ago
Raleigh, United States Paul Mitchell Schools Full timeJob DescriptionJob DescriptionPaul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff...
-
Patient Registration Representative
2 days ago
Raleigh, United States WakeMed Full timeThe Patient Registration Representative will enjoy interacting with patients checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties requir Registration, Representative, Patient, Customer Service, Healthcare
-
Quality Assurance Representative
1 day ago
Raleigh, United States Willis Towers Watson Public Limited Company Full timeTRANZACT - QA Representative The Quality Assurance Representative monitors the sales and enrollment activities of our marketing staff for compliance with legal and regulatory requirements, carrier-specific requirements and adherence to approved scrip Quality Assurance, Assurance, Representative, Business Services, Quality
-
Admissions Representative
1 day ago
Raleigh, United States Advatix, Inc. Full timeJob DescriptionJob DescriptionAdmissions Representative Role Summary Our client is seeking an Admissions Representative to join their rapidly growing team. The Admissions Representative provides customer service and information to prospective students interested in pursuing career education and training. This position is responsible for conducting...
-
Patient Registration Representative
6 days ago
Raleigh, United States WakeMed Full timeAbout WakeMed Position Information The Patient Registration Representative will enjoy interacting with patients checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration including entering demographic and insurance...